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DroidAZS Posted:
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In The Forum:
Fax - Tivo - Alarms
Topic:
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On May 26, 2016 at 01:19:10

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In The Forum:
Fax - Tivo - Alarms
Topic:
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On May 25, 2016 at 19:38:31

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In The Forum:
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Topic:
Astuce Clash Of Clans
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In The Forum:
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Visit our health portal to search for the best generic pills
On May 21, 2016 at 00:16:01

huan_cook Posted:
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In The Forum:
Vonage
Topic:
VOIP call disconnecting home internet in 30Sec- Pls Help
On May 20, 2016 at 06:53:24

huan_cook Posted:
hi all we're
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In The Forum:
International Rates
Topic:
FREE Unlimited Calls to South Korea
On May 20, 2016 at 06:47:55

huan_cook Posted:
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In The Forum:
International Rates
Topic:
FREE Unlimited Calls to England The United Kingdom
On May 20, 2016 at 06:15:44

huan_cook Posted:
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In The Forum:
Vonage
Topic:
Billing, Customer Care, or Getting paid with Premium Number
On May 20, 2016 at 01:17:57

jbugz67 Posted:
We recently
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In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
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...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07


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Vonage Please keep in mind that the Vonage technicians at 1st and 2nd level support are



Please keep in mind that the Vonage technicians at 1st and 2nd level support are at the bottom rung of the support chain and do not know that ICMP is set at a low priority on the Vonage network. They don't even know what that means or what a border router is or that it even exists. It is not until the higher levels of support and into the engineering groups that do not interface with customers that this knowledge is found. Tech Support is only there to assist you with plugging things in and getting you started.

Once there are network issues, regardless if it happened to be on the Vonage side or somewhere in between Vonage and your location, they would not be able to diagnose this. Your just going to get the run around until you get your issue escalated to higher levels. But even then, in most audio related cases, Vonage cannot do anything since the issue resides outside of Vonage's control.

The problem that Comcast users are facing seems to be with their outbound audio streams only. The audio they hear is usually fine. If this issue fits you, then your issue is definitely with Comcast. If your having issues with both the inbound and outbound audio streams, then the issue may be somewhere else.

Keep in mind that Vonage has over 2.5 million subscribers and a network issue on the Vonage network will affect near everyone using the service. I can say that my quality is about perfect 99.9 % of the time both at home and in the office. And many other users on this forum will say the same.



Read The Full Thread:

Comcast and Vonage


I've been a Vonage customer for about 4 years, pretty happy up until the past few
you of course are aware of the fact that comcast and other cable and fiber providers,
You will always see packet loss at the Vonage border routers since Vonage treats
But Vonage asked me to do the ping and used the results as a rationale for the voice
Off the subject a tad, but was there not a US government ruling that the internet
Probably, but as VonTechMgr has posted elsewhere on this site, Cable Voip providers
Ok so that wasn't quite the thread I was thinking off but he touches on it a bit Maybe
I'll have a go at the Comcast support group. Outbound audio is poor, inbound is
Most network administrators strongly believe they should have ICMP echo capabilities

VonTechMgr posted "Please keep in mind that the Vonage technicians at 1st and 2nd level support are" on 02/25/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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