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Vonage Please keep in mind that the Vonage technicians at 1st and 2nd level support are
Please keep in mind that the Vonage technicians at 1st and 2nd level support are at the bottom rung of the support chain and do not know that ICMP is set at a low priority on the Vonage network. They don't even know what that means or what a border router is or that it even exists. It is not until the higher levels of support and into the engineering groups that do not interface with customers that this knowledge is found. Tech Support is only there to assist you with plugging things in and getting you started.
Once there are network issues, regardless if it happened to be on the Vonage side or somewhere in between Vonage and your location, they would not be able to diagnose this. Your just going to get the run around until you get your issue escalated to higher levels. But even then, in most audio related cases, Vonage cannot do anything since the issue resides outside of Vonage's control.
The problem that Comcast users are facing seems to be with their outbound audio streams only. The audio they hear is usually fine. If this issue fits you, then your issue is definitely with Comcast. If your having issues with both the inbound and outbound audio streams, then the issue may be somewhere else.
Keep in mind that Vonage has over 2.5 million subscribers and a network issue on the Vonage network will affect near everyone using the service. I can say that my quality is about perfect 99.9 % of the time both at home and in the office. And many other users on this forum will say the same.
Read The Full Thread: Comcast and Vonage
• I've been a Vonage customer for about 4 years, pretty happy up until the past few
• you of course are aware of the fact that comcast and other cable and fiber providers,
• You will always see packet loss at the Vonage border routers since Vonage treats
• But Vonage asked me to do the ping and used the results as a rationale for the voice
• Off the subject a tad, but was there not a US government ruling that the internet
• Probably, but as VonTechMgr has posted elsewhere on this site, Cable Voip providers
• Ok so that wasn't quite the thread I was thinking off but he touches on it a bit
Maybe
• I'll have a go at the Comcast support group. Outbound audio is poor, inbound is
• Most network administrators strongly believe they should have ICMP echo capabilities
VonTechMgr posted "Please keep in mind that the Vonage technicians at 1st and 2nd level support are" on 02/25/2009 |
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