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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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Vonage Please keep in mind that the Vonage technicians at 1st and 2nd level support are



Please keep in mind that the Vonage technicians at 1st and 2nd level support are at the bottom rung of the support chain and do not know that ICMP is set at a low priority on the Vonage network. They don't even know what that means or what a border router is or that it even exists. It is not until the higher levels of support and into the engineering groups that do not interface with customers that this knowledge is found. Tech Support is only there to assist you with plugging things in and getting you started.

Once there are network issues, regardless if it happened to be on the Vonage side or somewhere in between Vonage and your location, they would not be able to diagnose this. Your just going to get the run around until you get your issue escalated to higher levels. But even then, in most audio related cases, Vonage cannot do anything since the issue resides outside of Vonage's control.

The problem that Comcast users are facing seems to be with their outbound audio streams only. The audio they hear is usually fine. If this issue fits you, then your issue is definitely with Comcast. If your having issues with both the inbound and outbound audio streams, then the issue may be somewhere else.

Keep in mind that Vonage has over 2.5 million subscribers and a network issue on the Vonage network will affect near everyone using the service. I can say that my quality is about perfect 99.9 % of the time both at home and in the office. And many other users on this forum will say the same.



Read The Full Thread:

Comcast and Vonage


I've been a Vonage customer for about 4 years, pretty happy up until the past few
you of course are aware of the fact that comcast and other cable and fiber providers,
You will always see packet loss at the Vonage border routers since Vonage treats
But Vonage asked me to do the ping and used the results as a rationale for the voice
Off the subject a tad, but was there not a US government ruling that the internet
Probably, but as VonTechMgr has posted elsewhere on this site, Cable Voip providers
Ok so that wasn't quite the thread I was thinking off but he touches on it a bit Maybe
I'll have a go at the Comcast support group. Outbound audio is poor, inbound is
Most network administrators strongly believe they should have ICMP echo capabilities

VonTechMgr posted "Please keep in mind that the Vonage technicians at 1st and 2nd level support are" on 02/25/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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