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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage Please keep in mind that the Vonage technicians at 1st and 2nd level support are



Please keep in mind that the Vonage technicians at 1st and 2nd level support are at the bottom rung of the support chain and do not know that ICMP is set at a low priority on the Vonage network. They don't even know what that means or what a border router is or that it even exists. It is not until the higher levels of support and into the engineering groups that do not interface with customers that this knowledge is found. Tech Support is only there to assist you with plugging things in and getting you started.

Once there are network issues, regardless if it happened to be on the Vonage side or somewhere in between Vonage and your location, they would not be able to diagnose this. Your just going to get the run around until you get your issue escalated to higher levels. But even then, in most audio related cases, Vonage cannot do anything since the issue resides outside of Vonage's control.

The problem that Comcast users are facing seems to be with their outbound audio streams only. The audio they hear is usually fine. If this issue fits you, then your issue is definitely with Comcast. If your having issues with both the inbound and outbound audio streams, then the issue may be somewhere else.

Keep in mind that Vonage has over 2.5 million subscribers and a network issue on the Vonage network will affect near everyone using the service. I can say that my quality is about perfect 99.9 % of the time both at home and in the office. And many other users on this forum will say the same.



Read The Full Thread:

Comcast and Vonage


I've been a Vonage customer for about 4 years, pretty happy up until the past few
you of course are aware of the fact that comcast and other cable and fiber providers,
You will always see packet loss at the Vonage border routers since Vonage treats
But Vonage asked me to do the ping and used the results as a rationale for the voice
Off the subject a tad, but was there not a US government ruling that the internet
Probably, but as VonTechMgr has posted elsewhere on this site, Cable Voip providers
Ok so that wasn't quite the thread I was thinking off but he touches on it a bit Maybe
I'll have a go at the Comcast support group. Outbound audio is poor, inbound is
Most network administrators strongly believe they should have ICMP echo capabilities

VonTechMgr posted "Please keep in mind that the Vonage technicians at 1st and 2nd level support are" on 02/25/2009

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