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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Please bear with me as this is a long post, but after reading horror story after



Please bear with me as this is a long post, but after reading horror story after horror story (some of which I have experienced myself) I thought I should share.

We have had Vonage for about a month now. We ran into a few small snags at the beginning of our membership (a second line that we never asked for, some small tech issues). After going through the standard outsourced customer service hassles: long hold times, unintelligible CS reps, frustration all the way around, I ended up calling the executive response number. I left a message informing them that I'd like to cancel the second number that we never ordered. About 45 minutes later they actually called back. The young woman I spoke with was very professional, very friendly and (best of all) spoke English as a first language! She informed me that, since the account was in my girlfriend's name, I was not able to give the order to cancel the second line. I explained to her that we got the second line when someone from the India office called a day after we signed up. I was unable to understand much of what he said, but I could make out "special offer" "second line" etc etc. He finished with his script and I said "Uh... ok... thanks." and hung up. At no point did I ever say "yes, please sign me up" or "I would like a second line", yet there it was, line #2 on my dashboard. I asked the young woman from the executive response team why, if the second line was added after a discussion with me, it couldn't be terminated after a discussion with me. The second line was then removed from our account.

I then asked her what the status was with our telephone number transfer, which, the man who initially signed us up, said would take about 20 days. She checked her computer and said that there was no number transfer order on our account. What's worse, she said that our phone number wasn't able to transfer over to Vonage. I thanked her for her time and told her that my girlfriend would probably decide to cancel the service since since we couldn't keep our current number, and we would be in touch in a day or two to let her know. My girlfriend, while upset that we couldn't keep our number, decided it was worth the money to keep the service... but she wanted to try it for a few more days before making a final decision. Every day since then the same young woman from the executive response team called us to see where we stand and to ask if we had any more questions. As of today we decided to keep the service. I called her to inform her of our decision, and she, without any prompting from me, said she would credit us for another free month due to all the confusion about the phone number and second line.

There is no doubt in my mind that, had I tried the traditional customer service number, I would have become extremely frustrated and canceled the service weeks ago. Due to the outstanding service at the executive response number, Vonage has a customer who is extremely happy, and is now willing to work through whatever technical issues I have on my end to make the service work as efficiently as possible.

Long story short: If you have a problem, call the executive response team. While on the phone with these people, be as calm and friendly as possible, and your problem will be much easier to solve.



Read The Full Thread:

A positive customer service story



lingh0e posted "Please bear with me as this is a long post, but after reading horror story after" on 07/11/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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