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Vonage Phone for a project at work using a v-phone and dealing with vonage as a company
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Get
Phone for a project at work using a v-phone and dealing with Vonage as a company
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Get new V-phone works for a couple of weeks
V-Phone goes bad
Tech determine needed to ship me a new one
after week I didn't get it
Call back in.
This tech said there was no order placed and the last guy would have not been able to send it anyway(Which means somebody lied)
So now it's 2 weeks later. I get the new one
I get the new one (and ship the old one back in the orginal box it came in do the mac's matched)
works for a couple of days then it stops working
Get Message on bottom of screen
Unscribed
Double Click here to subscribe.
hmmmmmmmmmmmmmmmmmmmmmm
So I call into support again
Now let me take a moment to explain some left out details
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1. Long hold times.
2. If I repeat my address again for security purposes I going to scream very loudly
3. Just love that indian support nothing better than an outsourced tech department
either way 1 + 2 + 3 = Something that I would call pretty ######
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Anyway back to the story
So the support person put a supervisor on the phone
she say after looking at the account. She is sorry for all the trouble(Ever noticed they always say they are sorry
She says, she is going to send it the engineering department gives me a 30 dollar credit and this will be resolved within 2 hours
Ok, next day
Phone still doesn't work
Call back in front line indian support > Us support > supervisor
(Time so far 45 minutes) So I hang up and repeat it again
This time get to supervisor (Only 30 minutes on hold this time WOW)
Guys Looks up info and basically conf goes like this.
It could take up to 24 hours to get it working (Kinda bite the sentence in half like he read something on the screen)
Ok It's been 24 hours (even thought last person said 2)
So now What "Well your ticket is in the engineering queue that is all I can do"
What the problem is you sent back the wrong one. Really
uh sir I disagree I sent you back the broken first one.
See I got the new one in and it worked for a couple of days
Either way after about 5 minutes in a no-win argument.
Bascially the support guy is telling me I'm lying (but in a nice way)
I did leave out the fact I'm an IT Director for a company.
Not a rocket Scientist but I can tell the difference between a bad piece of equipment and a good one without getting mixed up.
So either way it was left with "You'll just have to wait until we get it fixed"
So deal with it (Which I am)
Next Day 11/3
I remember telling the guy on the phone if it is not working by 5 I will be posting this message and closing the account the next day So at 4:53 I get this message
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Dear Mr. Smith,
Your V-phone with the MAC address of XXXXXXXXXXXXX, has been added back to your account. If you have any other questions, please reply to this email.
Thank You,
Tina
Technical Support
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I emailed back about 5:00 to the account
Still not working
As of this morning I still have not received a call nor a response email
So I am cancelling.
Pretty Sad though the thing that has worked like a charm this whole time
Skype and that how I going to call and cancelled the account
Ok changed my mine I called in to tech support instead of the cancellation department.
(I had to at this point it is getting hilarious. I won't to see if they can actually get it working)
Called in gave them my account number,
and yes for security purposed my address gotta love it
They redirected me to an supervisor directly and I didn't even have to ask
so I guess I've been labeled now.
Sitting on hold start 11:10 > 11.28 > Still on hold
While on hold I just checked to see if the phone work
And wow it is working now.
hmmmm like maybe somebody went (Oh shit) while i'm in the queue
However I going to stay on hold I want to see how long it takes for them to come back on the phone. Doesn't matter to me. I'll just sit here and do some work.
Not like I'm paying for anything anyway i'm on skype.
Still note have still not got a response back from the email last night.
Time is 11:41 and the call hung up ,probably due to local wireless connection going down You know things happen
Now here comes the bad part of the story which I can't type about out anymore
About the same thing happened with my home account about 4-6 months ago.
expect it probably was most time on the phone and hold and little stupid bs.
Expect I still have it until I can switch it over to something else
I'll type it out if anybody cares to hear.
Does the phone work = good(when they don't have it turned off)
Vonage support = sad, very very sad
Read The Full Thread: A story about vonage
• patience is indeed a virtue.
is there anyway i could help you? or you already
• "patience is indeed a virtue."
Corporate accountability is a virtue as well.
• Below is a message I just replied too
Of course I had to leave out their message
• I have dealt with Vonage Customer Service on three occasions and all three times
• couldn't agree more.
• Bob, I'm glad you have had such great experiences with Vonage. and I really like
• Heh, well, we are but humans.
I know if you wandered about my call center for
jeffhu posted "Phone for a project at work using a v-phone and dealing with vonage as a company
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Get" on 11/03/2006 |
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