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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Reviews

Vonage Phone for a project at work using a v-phone and dealing with vonage as a company - Get



Phone for a project at work using a v-phone and dealing with Vonage as a company

-

Get new V-phone works for a couple of weeks

V-Phone goes bad

Tech determine needed to ship me a new one

after week I didn't get it

Call back in.

This tech said there was no order placed and the last guy would have not been able to send it anyway(Which means somebody lied)

So now it's 2 weeks later. I get the new one

I get the new one (and ship the old one back in the orginal box it came in do the mac's matched)

works for a couple of days then it stops working

Get Message on bottom of screen

Unscribed
Double Click here to subscribe.
hmmmmmmmmmmmmmmmmmmmmmm

So I call into support again

Now let me take a moment to explain some left out details

-
1. Long hold times.

2. If I repeat my address again for security purposes I going to scream very loudly

3. Just love that indian support nothing better than an outsourced tech department

either way 1 + 2 + 3 = Something that I would call pretty ######
-

Anyway back to the story

So the support person put a supervisor on the phone
she say after looking at the account. She is sorry for all the trouble(Ever noticed they always say they are sorry

She says, she is going to send it the engineering department gives me a 30 dollar credit and this will be resolved within 2 hours

Ok, next day

Phone still doesn't work

Call back in front line indian support > Us support > supervisor
(Time so far 45 minutes) So I hang up and repeat it again

This time get to supervisor (Only 30 minutes on hold this time WOW)

Guys Looks up info and basically conf goes like this.

It could take up to 24 hours to get it working (Kinda bite the sentence in half like he read something on the screen)

Ok It's been 24 hours (even thought last person said 2)
So now What "Well your ticket is in the engineering queue that is all I can do"

What the problem is you sent back the wrong one. Really

uh sir I disagree I sent you back the broken first one.
See I got the new one in and it worked for a couple of days

Either way after about 5 minutes in a no-win argument.

Bascially the support guy is telling me I'm lying (but in a nice way)

I did leave out the fact I'm an IT Director for a company.
Not a rocket Scientist but I can tell the difference between a bad piece of equipment and a good one without getting mixed up.

So either way it was left with "You'll just have to wait until we get it fixed"
So deal with it (Which I am)



Next Day 11/3

I remember telling the guy on the phone if it is not working by 5 I will be posting this message and closing the account the next day So at 4:53 I get this message

-
Dear Mr. Smith,
Your V-phone with the MAC address of XXXXXXXXXXXXX, has been added back to your account. If you have any other questions, please reply to this email.

Thank You,
Tina
Technical Support
-

I emailed back about 5:00 to the account
Still not working

As of this morning I still have not received a call nor a response email

So I am cancelling.

Pretty Sad though the thing that has worked like a charm this whole time
Skype and that how I going to call and cancelled the account

Ok changed my mine I called in to tech support instead of the cancellation department.

(I had to at this point it is getting hilarious. I won't to see if they can actually get it working)

Called in gave them my account number,
and yes for security purposed my address gotta love it

They redirected me to an supervisor directly and I didn't even have to ask
so I guess I've been labeled now.

Sitting on hold start 11:10 > 11.28 > Still on hold

While on hold I just checked to see if the phone work
And wow it is working now.
hmmmm like maybe somebody went (Oh shit) while i'm in the queue

However I going to stay on hold I want to see how long it takes for them to come back on the phone. Doesn't matter to me. I'll just sit here and do some work.
Not like I'm paying for anything anyway i'm on skype.

Still note have still not got a response back from the email last night.


Time is 11:41 and the call hung up ,probably due to local wireless connection going down You know things happen

Now here comes the bad part of the story which I can't type about out anymore

About the same thing happened with my home account about 4-6 months ago.
expect it probably was most time on the phone and hold and little stupid bs.
Expect I still have it until I can switch it over to something else

I'll type it out if anybody cares to hear.

Does the phone work = good(when they don't have it turned off)

Vonage support = sad, very very sad



Read The Full Thread:

A story about vonage


patience is indeed a virtue. is there anyway i could help you? or you already
"patience is indeed a virtue." Corporate accountability is a virtue as well.
Below is a message I just replied too Of course I had to leave out their message
I have dealt with Vonage Customer Service on three occasions and all three times
couldn't agree more.
Bob, I'm glad you have had such great experiences with Vonage. and I really like
Heh, well, we are but humans. I know if you wandered about my call center for

jeffhu posted "Phone for a project at work using a v-phone and dealing with vonage as a company - Get" on 11/03/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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