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kraitters Posted:
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In The Forum:
Hard Wiring - Installation
On Nov 26, 2018 at 07:51:06

kraitters Posted:
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In The Forum:
Hard Wiring - Installation
On Nov 21, 2018 at 18:18:19

mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

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Vonage Per forum rules, here's my obligatory info: 1. Your location Cleveland,

Per forum rules, here's my obligatory info:

1. Your location
Cleveland, Ohio
2. Your ISP name and type (cable, DSL, wireless etc)
Comcast Cable
3. Upload and download speeds
6 megabits DL, 768Kbits UL
4. Modem make and model
RCA235 cable modem
5. Type of Vonage adapter used ie RT31P2 or PAP2
6. Setup of Network ie Modem->Vonage Adapter->PC
Modem -> Router/PA ->PCs
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. DETAILED results from with a test call to Boston.

Been a Vonage customer for about 4 months. Initial problems included router falling offline/spinking every 2 minutes, uPnP settings causing floods on my networks, and repeated instances of "all circuits are busy' trying to make outgoing calls.

Currently I have had no dial tone for 8 days. I have gone through two rounds of tech support and am getting "Settings Are Failed!" when trying to restory factory defaults on router. Network traffic is fine, router continuously gives "the router is still restarting" or "synchronizing services" forever, but never gives an "Online" state for voice.

Call center is insisting they complete the script with me in front of the router, on the phone. I don't have a cell phone. That is, I didn't, until a little while ago when I paid $50 for a prepaid wireless with 2 hours of talk time. Ridiculous.

So here is the email I just fired off to Vonage. I don't anticipate an answer, since 6 out of my 7 emails to them have been unanswered. One initial tech question regarding the router not providing dial tone managed to generate a response, walking me through a factory reset... which, of course, failed. I know the tone of this email is rather inflammatory, but I'm at my wit's end. I'm hoping someone clueful might see it here and provide me what I need to restore service... in other words, a new router overnight!

I need some help. At this point, I am about to cancel my Vonage service and start telling my family and friends about my problems.

First, I was promised a free month of service after 90 of having my account in good standing. Such a credit has not been forthcoming, and multiple inquiries to your billing department have not re-assured me that the credit will be applied.

Secondly, I have been without service for EIGHT DAYS. NO DIAL TONE. Your Indian call center reps insist that I call them from in front of the router to do a THIRD ROUND of troubleshooting. THE ROUTER IS DEAD. I am a systems engineer, I build and support networks, I need a new router. Vonage will not send me a router until I BUY ANOTHER PHONE SERVICE to call them from and complete the support script? You are kidding me!

Finally, I have had numerous instances of having my wife place calls only to receive "all circuits are busy." To me this indicates that you have oversold capacity in some areas. I have made repeated requests for technical information on this situation and some estimate on when the issue will be resolved.

I have received NO REPLY to my questions via this site! So please, PLEASE oh great Vonage representative... tell me why I am not on the phone with Lingo or CallVantage right now? Tell me how you are going to help me PAY YOU MONEY FOR RELIABLE PHONE SERVICE?? PLEASE!

[ADMIN EDIT TITLE: "My current horror story :( " IS TOO VAGUE]

Read The Full Thread:

No Dial Tone for Eight Days - New Router?

I suspect your frustration level is such that you're not really looking for a response
hey i think you just need to give them the mac id and then tell them that when u soft
Nah nah - you're all way off. If you ever see settings failed when you try to
In case if you are factory resetting, and if its settings failed, then defective

RogerX posted "Per forum rules, here's my obligatory info: 1. Your location Cleveland," on 11/14/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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