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In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
Vonage Canada
Topic:
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
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Vonage Per forum rules, here's my obligatory info: 1. Your location Cleveland,



Per forum rules, here's my obligatory info:

1. Your location
Cleveland, Ohio
2. Your ISP name and type (cable, DSL, wireless etc)
Comcast Cable
3. Upload and download speeds
6 megabits DL, 768Kbits UL
4. Modem make and model
RCA235 cable modem
5. Type of Vonage adapter used ie RT31P2 or PAP2
RT31P2
6. Setup of Network ie Modem->Vonage Adapter->PC
Modem -> Router/PA ->PCs
7. Issue you are experiencing ie dropped calls, choppy audio etc
NO DIAL TONE
8. DETAILED results from www.testyourvoip.com with a test call to Boston.
NA

Been a Vonage customer for about 4 months. Initial problems included router falling offline/spinking every 2 minutes, uPnP settings causing floods on my networks, and repeated instances of "all circuits are busy' trying to make outgoing calls.

Currently I have had no dial tone for 8 days. I have gone through two rounds of tech support and am getting "Settings Are Failed!" when trying to restory factory defaults on router. Network traffic is fine, router continuously gives "the router is still restarting" or "synchronizing services" forever, but never gives an "Online" state for voice.

Call center is insisting they complete the script with me in front of the router, on the phone. I don't have a cell phone. That is, I didn't, until a little while ago when I paid $50 for a prepaid wireless with 2 hours of talk time. Ridiculous.

So here is the email I just fired off to Vonage. I don't anticipate an answer, since 6 out of my 7 emails to them have been unanswered. One initial tech question regarding the router not providing dial tone managed to generate a response, walking me through a factory reset... which, of course, failed. I know the tone of this email is rather inflammatory, but I'm at my wit's end. I'm hoping someone clueful might see it here and provide me what I need to restore service... in other words, a new router overnight!

-
I need some help. At this point, I am about to cancel my Vonage service and start telling my family and friends about my problems.

First, I was promised a free month of service after 90 of having my account in good standing. Such a credit has not been forthcoming, and multiple inquiries to your billing department have not re-assured me that the credit will be applied.

Secondly, I have been without service for EIGHT DAYS. NO DIAL TONE. Your Indian call center reps insist that I call them from in front of the router to do a THIRD ROUND of troubleshooting. THE ROUTER IS DEAD. I am a systems engineer, I build and support networks, I need a new router. Vonage will not send me a router until I BUY ANOTHER PHONE SERVICE to call them from and complete the support script? You are kidding me!

Finally, I have had numerous instances of having my wife place calls only to receive "all circuits are busy." To me this indicates that you have oversold capacity in some areas. I have made repeated requests for technical information on this situation and some estimate on when the issue will be resolved.

I have received NO REPLY to my questions via this site! So please, PLEASE oh great Vonage representative... tell me why I am not on the phone with Lingo or CallVantage right now? Tell me how you are going to help me PAY YOU MONEY FOR RELIABLE PHONE SERVICE?? PLEASE!

[ADMIN EDIT TITLE: "My current horror story :( " IS TOO VAGUE]



Read The Full Thread:

No Dial Tone for Eight Days - New Router?


I suspect your frustration level is such that you're not really looking for a response
hey i think you just need to give them the mac id and then tell them that when u soft
Nah nah - you're all way off. If you ever see settings failed when you try to
In case if you are factory resetting, and if its settings failed, then defective

RogerX posted "Per forum rules, here's my obligatory info: 1. Your location Cleveland," on 11/14/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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