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Vonage Pauline, I'm having call quality issues with a friend too. Outbound calls to



Pauline, I'm having call quality issues with a friend too.
Outbound calls to anyone else but me are fine.
Calls to me are very poor, sounds like a robot talking.
In this case my friend has a 604 number, and I am 778.
Canadian customer care number in Mississauga is 877 272-0528.
So far they haven't been very helpful in suggesting possible problems.
They say that most often call quality to regular phones not Vonage to Vonage subscribers is a problem.
Else where on this forum if you read far enough back you will see that the uplink speed is often the culprit. If you are using a "lite" version (I'm on Shaw High Speed but my friend uses Lite Speed) then you might have to set your call quality to 30kbps (normal) or 50kbps (High) on the Features page, under Bandwidth saver option. Locally Shaw's Lite speed uplink is capped around 60kbps, so the default of 90 kbps is beyond the capability of the uplink to handle.
Try backing down one notch at a time, and then see if your calls are more successful.
I'd be happy to talk to you from Cloverdale.
Call my cell though, as I'm not at home at the moment.
778 835-8789
This is not an open invitation to all you lurkers btw, just Pauline please.
....Doug



Read The Full Thread:

Vonage to Vonage-rings twice then dead line 778 ac


Hi everyone, advice please: Friend's adapter arrived Friday, it was connected
that is a very odd situation.. and as far as that Canadian Call Centre, I remember
dabones: Hi, have phoned and phoned have emailed to your two suggestions for the
Doug, thank you for advice; will print out your answer and pass it on to hubby for
Hi Doug from Cloverdale and all tek support pros out there: Thanks for replying

dpatteng posted "Pauline, I'm having call quality issues with a friend too. Outbound calls to" on 08/02/2006

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