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Vonage Patrick, sorry for the grief you have suffered with Vonage tech support, but for
Patrick, sorry for the grief you have suffered with Vonage tech support, but for me I have nothing bad to say about them.
I don't remember you posting any problems on here about your situation, we as a group might have been able to help you out.
The instructions that came with the adapter are easy to follow especially if you are only using a cable or dsl modem plus the Vonage adapter. If you have to throw in a wireless router in the mix it is still easy to get going.
Now about the virtual number, if your family and friends live in a city that is on the list for the v-access numbers then they call that. if the city isn't on that list then you can't get a virtual number.
I can save you the $5.00 a month. If you family and friends have a computer and microphone with headset they can use Vonage Talk Vonage Talk
They download this program and they can call you for free and you answer your phone, you use your Vonage phone to call them since it is free anyways.
Now back to customer service, I call the number and I get the message: your wait time will be under 3 minutes and sure enough someone is talking to me right away. Sometimes patience is a virtue, I called up nice and polite and I got 2 months free Softphone service and the activation fee waived. I was just asking how the system worked and then he told me and I told him that I travel a lot overseas for work and he offered me the 2 months service.
Now since you have Bell, don't tell me that their customer service is fantastic, especially the Sympatico they are the worst. I would dump Bell altogether if possible and get another provider.
In the future if you have any problems post them on here or on the U.S forum you will get answers.
I hope you have your Vonage up and running properly very soon.
Read The Full Thread: Mailing address for Vonage Canada
• Does someone have the mailing address for the corporate office? I understand
• Here it is
2660 Matheson Blv East
Mississaga Ontario
L4W 5M2
Whats he
• sorry lets try that again
Vonage Canada
2660 Matheson Blvd. East
suite301
Mississauga,
• Yeah thanks, I finally dug deep enough into Google yesterday to come up with this
roscopco posted "Patrick, sorry for the grief you have suffered with Vonage tech support, but for" on 04/07/2007 |
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