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Robertsax Posted:
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Vonage UK
Topic:
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On Aug 17, 2017 at 04:29:27

Robertsax Posted:
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On Aug 15, 2017 at 13:43:28

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
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usually apply to
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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
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In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
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Android your phone
software
? Thanks!
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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Over a week ago, I got the email below, and sure enough my adapter was busted, and



Over a week ago, I got the email below, and sure enough my adapter was busted, and no dial tone.
I still have not received a replacement adapter (in over a week), despite assurances that one would be "overnighted via UPS".
It has apparently instead gone via some horrible joint DHL - USPS service, but I still do not have it.

My question is, if this same "failed firmware upgrade toasted adapter" problem happened to you, have you indeed received a replacement adapter and are you back on the air ?

Second, I have to ask why there has been no communication from Vonage about how this incident came to happen, and what steps are being taken to make sure it does not happen again.

It's very disconcerting to have the Vonage phone work just fine for several months, and then effectively have the service provider bust it on you and be unable to take corrective action.


On 21 Feb 2005 at 7:48, Customer Response wrote:

> Dear Valued Customer,
>
> As part of our ongoing efforts to provide outstanding service and
> features, a code upgrade was performed on your Linksys Telephone
> adapter on Saturday 2/21/2005.
>
> If you are receiving this notification, it is to inform you that your
> Linksys Telephone adapter may not be functioning properly. To
> determine if your telephone adapter is working properly we asked that
> you properly reboot your phone adapter and network. For instructions
> on rebooting your telephone adapter please click on the following
> link.
> http://www.vonage.com/help_knowledgeBase_article.php?article=425.
>
> After following the instructions, if your device is not functioning
> properly please reply to this email. We will replace the device free
> of charge and also offer a free month of telephone service for any
> inconvenience. To receive your replacement telephone adapter please
> reply to this email. We will replace your adapter immediately and
> credit your account for 1 month of service automatically. Your adapter
> will be shipped to you overnight delivery via UPS.
>
> We apologize for any inconvenience and thank you for patience in this
> matter.
>
> Sincerely,
>
> Customer Care
>
>
>



Read The Full Thread:

recent failed firmware update users, any recovery success ?


They came out with a new formware to update some common problems. They upgraded

FLAcharlie posted "Over a week ago, I got the email below, and sure enough my adapter was busted, and" on 03/01/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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