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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



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Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage One slight correction to your description (which is otherwise spot-on). Packet





One slight correction to your description (which is otherwise spot-on). Packet Loss is where the packets don't get to the destination. Packet Discards are where the packets DO get to the destination but they are received late or out of order so that they are as good as lost... in most cases. The never Vonage devices have the ability to correct for jitter. Jitter is the term for packets being received in an order and spacing other than what they were sent out as. By default, their jitter buffer is 60ms. This can be increased but it can add delay to the audio.

If anyone is interested in hearing what different levels of packet discards sounds like, here is a website with sample audio files (plus more than you probablly ever wanted to know about jitter):

http://www.voiptroubleshooter.com/problems/jitter.html

UtterChaos, I believe that your cable modem is an Ambit. They don't like putting their name on the modems. Probablly because they don't want you contacting them for support. Their website pretty much says "go away" to the end user (their contact us page says don't contact us).

I assume that your setup is as follows:

Cable Modem > BEFW11S4 > Vonage device (RTP300?)

This is the simplest installation with an existing router. However, it is possible that your router can be causing some of your connection problems. Could you try connecting the Vonage device directly to the cable modem and see if the audio problems continue? Alternatively, you can try connecting your computer directly to the cable modem and run the testyourvoip.com test again. If you do this, you will need to power down the cable modem when you are changing the connections (so that it will give an IP address to the new thing you connect to it).

Also, if you PM me your account number I will check out the jitter correction settings on your Vonage device and run some tests to it.



Read The Full Thread:

Wife wants to FIRE Vonage!!!!


Okay, It was MY IDEA to switch to Vonage....And YES, I was quite content, albeit
OK, let's get some information gathered up, here. First, go to www.testyourvoip.com
Okay, thanks for the site!! I scored a 2.8 Findings as follows: Though
Nate, How do these numbers look? Is a 2.8 lousy.. It appeared it did from
Ummm.yyeeaaahhh.. 2.8's pretty miserable, and it's all on the upload (outbound
[ font=Arial]Hey, this is a great forum. New here, and already receiving asisitance..Much
That is a dead slow up speed, TW is much faster than that. Based on your other
Holy cow! That download speed is super slow, too. It should be at least 10-20 times
Have you tried just turning your computer(s) off and testing calls with Vonage?
Here's a program that will tell you if the computer is using any bandwidth at all.

trekologer posted "One slight correction to your description (which is otherwise spot-on). Packet" on 01/11/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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