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Review: My First Day With Vonage, Excellent!
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Vonage On three separate incidents over the last 8 weeks; an incoming call would ring



On three separate incidents over the last 8 weeks; an incoming call would ring normal on the Vonage modem connected device but short rings on the other house phones. I pick up the receiver and the phone is dead. Try others, include modem connected phone and "no dial tone". Disconnect modem connected phone from the wall and the modem connected phone works.

Have tried the following:
- Powered off the comcast cable modem (Motorola surfboard SB5101) and the Vonage modem to no avail.

- Changed out phone wires, splitters and no luck there.

-Vonage tech came out and initially felt it was a short in the house wiring. However, a couple of days later with nothing done to the house wiring; I happened to hit the standy switch on the cable modem first OFF then ON and plugged the Vonage back into the wall jack and all the phones worked for a week or so. Then came another of those short ring phone calls and the system went back to no phones working unless I unplugged the modem phone from the wall jack.

Also, noticed that sometimes the "phone light" is lit on the Vonage modem; then if I power fail, there are no phone lights lit at all yet the modem connected phone is working.

I am going to go to Best Buy and get another Vonage modem to see if the problem goes away. ANY IDEAS? This issue is driving me bonkers and the Vonage tech continue to scratch their heas in bewilderment.



Read The Full Thread:

Intermittent failure of other non modem connected housephons


This can happen on the VT2142, has on mine. Regarding your problem, I would

sib posted "On three separate incidents over the last 8 weeks; an incoming call would ring" on 02/14/2008

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