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Robertsax Posted:
Fancy computer
programs and
overpriced
getrichquick
schemes
can’t
compare
...

In The Forum:
Vonage UK
Topic:
Cheap Football Jerseys Online
On Jul 21, 2017 at 22:51:35

Robertsax Posted:
Naturally, the
price of this kind
of place is also
high. Include to
this the truth
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Cheap Hockey Jerseys
On Jul 21, 2017 at 22:50:30

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51


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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



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Salt Lake City: impressions after several months




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Vonage On the face of it, this looks like a great product. Or so I thought when I signed up. The



On the face of it, this looks like a great product. Or so I thought when I signed up.

The phone adaptor came through very quickly and that is when it started to go pear shaped.

I could not get acceptable audio. I tried the self help pages on the website (call forwarding through router for example) to no avail. Even bought a 5 port ethernet switch to link the adaptor into my cable modem at a cost of an extra £23 - that didnt work either.

Tried calling Vonage technical service - you get patched through to the US. Kept in a hold queue for 28 minutes before I hung up. Tried several other times over a couple of days - same result. So, almost 2 weeks into to my 14 day money back period and I have been unable to make a call and been unable to get technical support.

I called today to cancel my service - the website doesnt give you the option to do this by email. That would usually mean because they want to talk you out of it. Not in this case. I spoke to a front line rep who took the details of the cancellation but said I would HAVE to speak to account management to finalise the cancellation. He put me through to a hold queue. 10 minutes later I was still holding. I hung up and redialled and got the same rep. I told him I didnt want to speak to anybody else JUST GIVE ME MY CASH BACK AND TELL ME WHERE TO SEND THE ADAPTOR! His reply is that only account management can cancel an account and can they call me back. 7 hours later and, you guessed it, no call back.

I have finally sent an email through the website on the pretext I have a technical issue, in the hope that somebody with a brain will read it and take the appropriate action.

In summary - this company's customer service stinks. They offer a 14 day money back gurarentee but make it extremely difficult for you to cancel. I know it is a low price service and you get what you pay for, but at the very least I would expect that they would provide a reasonable technical service for you to get up and running with the service in the first place.

My thoughts of Americans and their top notch service culture have certainly taken a dent........



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Sign Up At Your Peril


ive been using vonage now for over a year now and i think their customer service
Think you must have been very unlucky Gordy. I've found Vonage tech support were
lol i said i liked vonage i think you ment the above post for the other person ;)
I am not sure what's happening at vonage over the last few days but normally they
i called them during the week and got through ok having said that it was like 1 or
I didn't try at 1am in the morning....can't think why... :-D

ukefc posted "On the face of it, this looks like a great product. Or so I thought when I signed up. The" on 05/15/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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