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Vonage On some calls, all of a sudden, the caller will not be able to hear me. I have to hang
On some calls, all of a sudden, the caller will not be able to hear me. I have to hang up and call them back. It has started happening so frequently that I have to warn people about the possibility of it happening.
After reading another post (http://www.vonage-forum.com/ftopic21378.html+cannot+hear), it looks like my problem could be a bad router. How can I determine if the router is bad? I've tried calling Vonage at 866-243-4357 but haven't been able to speak to anybody yet. They couldn't hear me, go figure. :(
1. Your location - Cincinnati Ohio
2. Your ISP name and type (cable, DSL, wireless etc) TW - Cable
3. Upload (459 Kbps) and download (2299 Kbps) speeds
4. Modem make and model Toshiba PCX1000 5. Type of Vonage adapter used ie RT31P2 or PAP2 DLink-VWR
6. Setup of Network ie Modem->Vonage Adapter->PC Toshiba->DLink-VWR->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc Caller cannot hear me after a while.
8. Run this VoIP Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.
[B]Download speed 2299 Kbps (socket test)
Upload speed 459 Kbps (socket test)
Quality of service 52 %
Maximum pause 149 ms
Round trip time 42 ms
Upstream jitter 3.1 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 0.0 ms
Read The Full Thread: DLink-VWR Caller cannot hear me after a while
• Your test results point to an ISP problem. What are your ISP's advertised speeds?
• What kind of phone are you using? 2.4 GHz cordless phones with wireless routers
• The speed test results indicate that I can have up to 6 VoIP connections at a time.
• I had this same issue when I moved to my new house with a new router (Honeywell) installed
• Beckett07, the 5.8 GHz cordless should not be an issue. I would, however, unplug
• I use time warner in cincinnati and after getting vonage, I was advised by someone
• Your network configuration does not make sense. Is Toshiba another computer
• Thanks for everybody who responded!
I called the cable company who insisted
beckett07 posted "On some calls, all of a sudden, the caller will not be able to hear me. I have to hang" on 01/04/2008 |
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