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tplink Posted:
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Vonage On some calls, all of a sudden, the caller will not be able to hear me. I have to hang



On some calls, all of a sudden, the caller will not be able to hear me. I have to hang up and call them back. It has started happening so frequently that I have to warn people about the possibility of it happening.

After reading another post (http://www.vonage-forum.com/ftopic21378.html+cannot+hear), it looks like my problem could be a bad router. How can I determine if the router is bad? I've tried calling Vonage at 866-243-4357 but haven't been able to speak to anybody yet. They couldn't hear me, go figure. :(

1. Your location - Cincinnati Ohio
2. Your ISP name and type (cable, DSL, wireless etc) TW - Cable
3. Upload (459 Kbps) and download (2299 Kbps) speeds
4. Modem make and model Toshiba PCX1000 5. Type of Vonage adapter used ie RT31P2 or PAP2 DLink-VWR
6. Setup of Network ie Modem->Vonage Adapter->PC Toshiba->DLink-VWR->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc Caller cannot hear me after a while.
8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.
[B]Download speed 2299 Kbps (socket test)
Upload speed 459 Kbps (socket test)
Quality of service 52 %
Maximum pause 149 ms
Round trip time 42 ms
Upstream jitter 3.1 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 0.0 ms



Read The Full Thread:

DLink-VWR Caller cannot hear me after a while


Your test results point to an ISP problem. What are your ISP's advertised speeds?
What kind of phone are you using? 2.4 GHz cordless phones with wireless routers
The speed test results indicate that I can have up to 6 VoIP connections at a time.
I had this same issue when I moved to my new house with a new router (Honeywell) installed
Beckett07, the 5.8 GHz cordless should not be an issue. I would, however, unplug
I use time warner in cincinnati and after getting vonage, I was advised by someone
Your network configuration does not make sense. Is Toshiba another computer
Thanks for everybody who responded! I called the cable company who insisted

beckett07 posted "On some calls, all of a sudden, the caller will not be able to hear me. I have to hang" on 01/04/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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