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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage On Oct 2005, my vonage modem (old motorola version) started developing problems



On Oct 2005, my Vonage modem (old motorola version) started developing problems and i contacted support and they said they'll ship the new linksys router and bill me for it.They also told that the amount will be credited back to my credit card once i return the old modem.This I did and the UPS tracking showed that they have been delivered.But my account wasn't credited.

When i called up customer service,it went to India and the agent there was respectful and helpful and connected me to credit department (somehwere in NJ is my guess,definitely the agent's voice sounded american).This lady just kept on talking regular rules and that the system doesn't show that i had returned my old modem and wasn't even listening to what I was saying.I had to raise my voice and literally shout to get her attention and explain what really happened.Then she finally confirmed on her own by getting the tracking number from me and manually credited my account.In between while I was talking she put me on hold,then i was thanking her for taking care of the problem,she kept on talking on the other end.Finally I decided enough is enough and asked to speak to her supervisor.She said "supervisor's not avaialble".I then asked "Then who's in charge?"...she replied "he's speaking on the other line"...i said "i'll hold"..she said "can't do that"..i said "ok..give me the supervisor's number i'll call back"...she said "no extensions/number available"...i said "i want to speak to the supevisor"..she disconnected me.....

Then i called the toll free number again,went through the menu and selected billing problems and got connected to another agent who introduced himself as supervisor.I explained the entire episode and the rude behavior.He apologised for it.I asked him for the CEO/Owner's name and address to mail a complaint and i got it.Unfortunately no email id.

This is the first time that i've experienced such rude behavior from Vonage customer service.Their tech support agents in India/Phillipines were very respectful/helpful in the past.This lady (most likely in NJ) was rude and unrespectful to say the least.

I want to report this rude act to the proper authorities in Vonage.Does anybody know of any phone number/email id/ etc that I can use to report this.Is there any agency or such thing that i can report this to?

Thank you in advance for your help
Regards
RK

Is there any



Read The Full Thread:

Rude rep. in the credit department


I just have to ask.... You mentioned that the rep was in India or the Philipines...what

voiplvr posted "On Oct 2005, my vonage modem (old motorola version) started developing problems" on 05/01/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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