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Vonage On January 5, 2009, I purchased a D-Link Vonage ATA from Wal*Mart. The packaging
On January 5, 2009, I purchased a D-Link Vonage ATA from Wal*Mart. The packaging said:
===============================================
Get a $70 Wal*Mart Express Payback no forms, no hassles, no worries with Vonage Activation.
3 Ways to sign up and save with Vonage Service:
1. Setup by phone - Call 1-800-282-6280
2. Activate Online at www.iwantservices.com
3. Set-up in store at the cell phone counter.
===============================================
I talked to the guy at the cell phone counter, and he didn't have a clue. So I took it to the church where I plan to use it, and began to set it up there. First I called the telephone number. I received a message that activation by phone was no longer available, and that I should go to vonage.com/activate to activate it. That was different than the url in option 2, but it seemed like it must be more current information since the phone message was directing me to do so after phone activation had been terminated.
The phone message also said that once the ATA was registered, I would receive a Visa gift card for $70 within 5-10 business days. However, the rebate was never mentioned online during the activation process.
I called and tried to ask Vonage Customer Service about this rebate, and they told me to go to web-rebates.com/vonage and download a rebate form and send it in. This is a problem because:
1. This site does not have a rebate form to download. It is a site that lets you check on the status of rebates that are already in process. When I put in my information it said my rebate was not submitte.
2. According to the packaging my rebate (Wal*Mart Express Payback) was supposed to be NO FORMS, no hassles, no worries. The clear implication of the packaging and phone message is that when the MAC address is registered, Vonage will automatically send the Visa gift card to the address where it was registered.
I have tried several calls and emails to get this resolved, with no success. Has anyone successfully received this rebate after purchasing a device at Wal*Mart?
Read The Full Thread: Can''t get rebate on Wal*Mart Dlink
• Have not heard of any problems on this forum, so I would guess yes.
I would continue
• I didn't think any stores were selling Vonage stuff anymore.
I hate those
• Has anyone successfully received this rebate after purchasing a device at Wal*Mart?
I
• Ordinarily I'd agree, but the device was priced at $49.97 with a $70 rebate. If
• Just thought I'd give an update, I want to give Vonage credit for staying with me
• Sigh. That was Friday. This is 1:26 Wednesday morning and I've heard nothing else
• What I believe to be the problem here is that this is old store inventory that has
• I do still plan to switch to a cable provider. Unfortunately, Comcast tells me
• diddo on the problem here, I used the link and it made me enter a walmart gift card
mehardin posted "On January 5, 2009, I purchased a D-Link Vonage ATA from Wal*Mart. The packaging" on 01/08/2009 |
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