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Vonage Okay, so here is all the pertinent info:
-I'm located in Tampa, FL and currently
Okay, so here is all the pertinent info:
-I'm located in Tampa, FL and currently using Verizon DSL (only ISP we can get around here). This DSL line is ONLY used for VoIP. There are no computers connected to this network unless I'm having to run bandwidth tests or troubleshooting.
-Our usual speed is around 4.5mb/s up and 650 kb/s down.
-The modem model is a Westell 7500 with a built in 4 port router.
-The Vonage devices we use are (I believe) VDV21-VD with 2 phone jacks in the back.
Our set up:
-Westell (4 ports) > Vonage device 1 & Vonage device 2
-Vonage device 2 > Vonage device 3 (daisy chained as suggested by tech support)
Now I know we have quite a bit of VoIP going on here but we only use one line at a time - total of 4 lines. SOMETIMES there are 2 in use together but this is a rare occurrence.
Our latency issues are very random. Things will get so choppy that we just have to hang up and try again later. It doesn't seem to matter where we call, whether local or across the country.
I've spoken to Vonage tech support a number of times and they have me try a few things:
Change all bandwidth settings on each line to 30kb/s.
Set up port forwarding within the Westell.
Set up Static IPs on each Vonage device.
Daisy chain 2 of the devices together.
Had tech support reset each line (not sure what that is supposed to do).
They've had me run traceroutes and lengthy pings and speed tests that all give desirable results. I was informed if the traceroutes went above 100ms, to contact Verizon. I did this as I saw a few go above 100ms for a slight second. Verizon ran a test on the line and said all our results are good and it must be a Vonage issue. I'm at a loss of what to do since the two companies are just sending me back and forth and I'm getting no where with my service. I don't have all day to spend on the phone trying to fix this either.
Any suggestions would be great!
Read The Full Thread: Terrible, terrible latency with Verizon DSL
• Does your specific model of the Westell 7500 have wireless capabilities? I am
• I disabled the wireless upon setup of the modem.
• Just for the heck of it... can you put a 5 port switch in the middle? Plug the switch
• I don't have a switch to test it out but the original setup had each Vonage device
• It sounds like you might have intermittent packet loss or jitter. Unfortunately,
• I can view quite a few things from inside the modem. Anything specific? For the
• Here are the most important values:
Noise Margin (maybe called Signal to
• So I need to bring this to Verizon's attention? Is this something they will come
• Yes, its something that needs to be brought to Verizon's attention. The SNR is
laysys posted "Okay, so here is all the pertinent info:
-I'm located in Tampa, FL and currently" on 10/19/2009 |
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