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Vonage Okay, so here is all the pertinent info: -I'm located in Tampa, FL and currently



Okay, so here is all the pertinent info:
-I'm located in Tampa, FL and currently using Verizon DSL (only ISP we can get around here). This DSL line is ONLY used for Voip. There are no computers connected to this network unless I'm having to run bandwidth tests or troubleshooting.
-Our usual speed is around 4.5mb/s up and 650 kb/s down.
-The modem model is a Westell 7500 with a built in 4 port router.
-The Vonage devices we use are (I believe) VDV21-VD with 2 phone jacks in the back.
Our set up:
-Westell (4 ports) > Vonage device 1 & Vonage device 2
-Vonage device 2 > Vonage device 3 (daisy chained as suggested by tech support)
Now I know we have quite a bit of Voip going on here but we only use one line at a time - total of 4 lines. SOMETIMES there are 2 in use together but this is a rare occurrence.
Our latency issues are very random. Things will get so choppy that we just have to hang up and try again later. It doesn't seem to matter where we call, whether local or across the country.
I've spoken to Vonage tech support a number of times and they have me try a few things:
Change all bandwidth settings on each line to 30kb/s.
Set up port forwarding within the Westell.
Set up Static IPs on each Vonage device.
Daisy chain 2 of the devices together.
Had tech support reset each line (not sure what that is supposed to do).
They've had me run traceroutes and lengthy pings and speed tests that all give desirable results. I was informed if the traceroutes went above 100ms, to contact Verizon. I did this as I saw a few go above 100ms for a slight second. Verizon ran a test on the line and said all our results are good and it must be a Vonage issue. I'm at a loss of what to do since the two companies are just sending me back and forth and I'm getting no where with my service. I don't have all day to spend on the phone trying to fix this either.
Any suggestions would be great!



Read The Full Thread:

Terrible, terrible latency with Verizon DSL


Does your specific model of the Westell 7500 have wireless capabilities? I am
I disabled the wireless upon setup of the modem.
Just for the heck of it... can you put a 5 port switch in the middle? Plug the switch
I don't have a switch to test it out but the original setup had each Vonage device
It sounds like you might have intermittent packet loss or jitter. Unfortunately,
I can view quite a few things from inside the modem. Anything specific? For the
Here are the most important values: Noise Margin (maybe called Signal to
So I need to bring this to Verizon's attention? Is this something they will come
Yes, its something that needs to be brought to Verizon's attention. The SNR is

laysys posted "Okay, so here is all the pertinent info: -I'm located in Tampa, FL and currently" on 10/19/2009

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AK and HI residents pay $29.95 shipping. Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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