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Vonage Okay folks - Comcast tech came out this morning, phone support promised me they'd
Okay folks - Comcast tech came out this morning, phone support promised me they'd have the guy bring a new/dif model modem - I had my screen ready and loaded with tracerts, pings, Voip tests, speed tests, modem stats and lists of threads off 2 forums (here and broadbandreports all on fire with Comcast customers having problems with the SB51xxs.....
forget it....
He says we haven't dropped signal in 17 days (their own phone support said we had, including during our calls as I would drop out several times) I'm probably dropping out 100 times a day.
Our speeds are screaming - over 6 down and 768 up (BS)
Zero packet loss
Anything over 10 hops is off Comcast so my tracerts full of time outs on hop 11 are meaningless - hop11 is an AT&T now Comcast owned server in FL.
100 - 200 ms Latency - eh.
The modem firmware is dished by Motorola and not their problem.
The Motorola modem logs mean nothing to them (warnings, criticals, times out - 'who knows what all that means')
The Voip tests showing 59% to 82% QOS simply blame Vonage
The forums - eh, people blowing hot air.
The tier 2 tech's name posted - never heard of him - he doesn't work for comcast - well he does - it's a comcast number and his voicemail is advanced support.
He has an SB5120 and no problems.
Does he video conference, use Voip, VPN or do gaming - NO!
He said he would pass my problem along to tier 2 when he got back, see if anyone knew anything about issues with the SB5120.
Well - he just just rang on the phone not 10 minutes out the door and said he talked to tier 2 and that tech did not put his number on the forum (I never said he did) AND it is not a Comcast authorized post (no kidding - it's a user forum) and there is NO known SB5120 firmware issue whatsoever.
Comcast will now be monitoring this thread and they want to know who did post the tech's name and number as it is privileged info and should not be on the forums. Be interesting to see if they either get that one post knocked off - or close down this whole thread.
Off I go to buy a linksys modem.....
Read The Full Thread: Comcast, outbound dropouts, questions - Resolved
• Craig,
I'm in southern California and have similar problems as Craig over
• Warning: Long ramble...
I've posted stuff here before about random outbound
• Comcast came out again (yesterday) with a different tech. Before he came out,
• Are you located in the Midwest, Craig?
• Nope (I've read most of that thread). I'm about 30 minutes west of Boston, MA. This
• 95% of the time, outbound audio dropping out is related to packet loss from the
• Exactly. It never crossed my mind to call Vonage, as this is entirely a Comcast
• Open a DOS window:
> ping 73.171.8.1
> ipconfig/all
> ping <default
• Thanks for all the juicy information to check on, but I will reduce this down to
• Ok, I agree that eliminates your Nic...so fire up ping plotter to the management
Gina516 posted "Okay folks - Comcast tech came out this morning, phone support promised me they'd" on 08/16/2006 |
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