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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Okay - an update. As previously mentioned, the transfer was a success, however

Okay - an update. As previously mentioned, the transfer was a success, however things have since become, well, problematic.

It started last week when I decided to check my voicemail from the office using the web interface. Vonage's website gave me two options for voicemail access - one for my softphone line, and one for the old primary number (which is now a virtual number, with the transfered number being my main account number). Selecting the old (now virtual) number would result in an error.

Figuring this wasn't a critical problem, I decided to use the e-mail support mechanism. Having other more important things to do in life, I forgot about it.

Nearly a week later, I started hearing that people had tried to call me on the virtual number (which is in my local area code), but were getting a message stating that the line had been disconnected. I tried it myself, and sure enough I got the same message (from both within and outside Vonage's network). Checking my account on their website, there was no longer _any_ record of my virtual number.

This is obviously more serious, so I called their technical support line. I've never actually called Vonage about anything before, but fortunately I got a real, live person in less than 30 seconds. He seemed genuinely surprised that this had happened. It took a bit of time on their end, but they fixed the problem immediately.

Or so they said. I tried calling my virtual number from my softphone, but only got a fast busy signal. Being relatively late at this point, I decided to leave it until the morning. It was the same way in the morning, but before I called I decided to check the web interface. Sure enough, it showed my virtual number as being assigned to me - checking a bit deeper, it turned out that the virtual number had been erroneously set to forward to my softphone - correcting it online fixed the problem immediately.

That was two days ago. Yesterday, I got an e-mail saying they've escalated the web voicemail issue, and will get back to me shortly. They've obviously done something , as the only number that now shows up for the voicemail drop-down box is my virtual number.

In overview:

Good: Vonage has moved very quickly to fix these issues. My tech support experience was top notch.

Bad: The voicemail issue still isn't fixed. And the fix to the virtual number wasn't completed correctly - but at least I was able to fix it myself from my account page.

Ugly: Vonage shouldn't have caused this problem in the first place. I get the distinct feeling that someone deleted my virtual number entirely while they were trying to "fix" the voicemail issue.

In summation, it's annoying that I've run into these problems, and it's funny having to explain to organizations who tried calling in this time that I didn't give them the wrong phone number, but that the phone company screwed up and disconnected it (and then tell them that yes, I always pay the bills). However, their technical support really came through getting me my virtual number back, so they are obviously working hard to correct their mistakes.



Read The Full Thread:

Cell to Vonage Transfer Successful!

Good-day Everyone: With cell number portability available here in Canada
Congrats!! and thanks for this, please let us know if/when it does for sure work,
I will. I've been testing it on and off this evening with a different Vonage line,
you should have just gone with a pay as you go phone and pay as little as $10 a month
Well, 90% of my time is spent in two locations - home, and the office. Both have excellent
I agree with you on cell phone service here in Canada and the U.S for that matter.
I'm also fortunate in that I have an Apple Airport Express, which is a pocket sized
If the iPhone ever supports a dual mode Cellular/VoIP telephony, I'd trade my
What company in Canada is going to get the contract for the Iphone? In North
The iPhone is a GSM device, and there are only two GSM providers: Rogers, and Fido.

Yaztromo posted "Okay - an update. As previously mentioned, the transfer was a success, however" on 05/10/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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