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Vonage Okay, It was MY IDEA to switch to Vonage....And YES, I was quite content, albeit



Okay, It was MY IDEA to switch to Vonage....And YES, I was quite content, albeit THRILLED (both financially, and usability) with the service.........
BUTTTTTTT, VERRY recently we have begun to experience a problematic system..
I have tried reading around this forum for answers, but, being technologically challenged, I chose to post this, LOL, inane query,,

As I stated my service UP UNTIL last week, was superb...NOW though, we are experiencing what many here refer to as CHOPPY audio...We can hear the OTHER party, but they cannot hear us all the time....THIS is where I get the wife complaints.....I don't even use the freakin' phone, LOL.

I spoke with the techs, they told me that the problem was with my cable router, that it was outdated...
I will explain my setup, laymans terms...
I have the Vonage Linksys Router connected as per the instructions for use with a wireless router also Linksys, (BEFW11S4), and my cable modem..
The cable modem, was until last Friday a Toshiba PCX2400. This I was told was an out of date modem (by Vonage)
I went to Time Warner, and they swapped out a newer Modem..I don't know the name, it isn't on the Modem, they said something like Emmit, or something??? They calimed it was a 2.0..

I reinstalled everything, rebooted all...ANd it seemed okay, until TODAY, it started with the choppy audio AGAIN..

The Vonage router is connected to my house wiring, I have 1 cordless phone directly connected to the jack, as well as 1 hard wall phone..

Any ideas??
Again, ALL was working FINE until VERRRY recently....no longer than 1 week ago!!

There were NO changes to ANY thing, hardware, software, no moving of equipment, no loose wires, no frayed wires....ALL is the same from when I first started using Vonage 2-3 months ago!!

I have noticed though, that my internet HAS gotten SLOWER, pages load slowly, if I watch a video online, it says buffering, then plays, then buffering, then play!!
Never had THAT before, usually streamed fine..

Wife wants me to can Vonage, and go with Time Warner...
Besides the added expense, I do not have Cable TV , I have DirecTV, and my IP service is thru Earthlink, using Time Warner cables.. So I probably would NOT get any discounts....

PLease, ANY help would be appreciated!!!



Read The Full Thread:

Wife wants to FIRE Vonage!!!!


OK, let's get some information gathered up, here. First, go to www.testyourvoip.com
Okay, thanks for the site!! I scored a 2.8 Findings as follows: Though
Nate, How do these numbers look? Is a 2.8 lousy.. It appeared it did from
Ummm.yyeeaaahhh.. 2.8's pretty miserable, and it's all on the upload (outbound

That is a dead slow up speed, TW is much faster than that. Based on your other
Holy cow! That download speed is super slow, too. It should be at least 10-20 times
Have you tried just turning your computer(s) off and testing calls with Vonage?
Here's a program that will tell you if the computer is using any bandwidth at all.

UtterChaos posted "Okay, It was MY IDEA to switch to Vonage....And YES, I was quite content, albeit" on 01/10/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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