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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Okay, I loved Vonage for my home. It works great so I ordered it for my business last



Okay, I loved Vonage for my home. It works great so I ordered it for my business last Friday.

However, there's a problem. I asked that my current number be ported over.

When I first ordered Vonage for my home, I received an email almost instantly titled "Online LOA Required." I never received this email when I signed up for my business account. Oh oh.

So after not getting the email, I logged into my account. I went to the link "Existing Phone Number Transfer Status", and then the link "Click Here to Start Number Transfer".

When I click the link "Click Here to Start Number Transfer", a new window pops open that says:

Letter of Agency
Letter Of Agency Not Found.
We're sorry but this page is currently unavailable.
Please try again later, or contact Customer Care for more information.

So Saturday night I called tech support. I got through right away and told them the problem. He tried something about resending an email and then told me that it may be resolved in 24 to 48 hours. I tried again Sunday and it still wasn't working.

I called tech support again Monday and was shuffled to about 3 differerent people before apparently being thrown into a nether region somewhere. I had to hang up after being nowhere for 45 minutes.

Called again this morning. Ended up in tech support again where the young woman I ended up with said that the call had never been properly escalated. She said she would escalate the call and that it should be resolved in 24 to 48 hours.

I know my number can't be ported until I can fill out the LOA and I don't want this to take forever. I'm not getting warm fuzzies. If any Vonage tech can follow up on this it would help me a lot.

The number I'm trying to port is 616-842-8044 and the open case # I have is 3919062. If you need any more information please email me at dkcollison@yahoo.com.

Thanks!
Thanks for your experience.I noticed that there is an option on the phone menus to cancel a number transfer request. If it goes much longer perhaps I'll try cancelling the original request and starting a new one.



Read The Full Thread:

Vonage tech here? Pull some strings on LOA problem?


Okay, I loved Vonage for my home. It works great so I ordered it for my business last
I went through the same trouble for my home phone number transfer. I started on
Well, closing in on 36 hours and the situation is still the same. I'll give it 48
Update: I got the email at about 36 hours saying that my Letter of Authorization

dc1961 posted "Okay, I loved Vonage for my home. It works great so I ordered it for my business last" on 02/14/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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