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ElalfZek Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
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On Nov 19, 2017 at 02:16:33

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
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In The Forum:
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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

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In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
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In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51


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Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Okay, I loved Vonage for my home. It works great so I ordered it for my business last



Okay, I loved Vonage for my home. It works great so I ordered it for my business last Friday.

However, there's a problem. I asked that my current number be ported over.

When I first ordered Vonage for my home, I received an email almost instantly titled "Online LOA Required." I never received this email when I signed up for my business account. Oh oh.

So after not getting the email, I logged into my account. I went to the link "Existing Phone Number Transfer Status", and then the link "Click Here to Start Number Transfer".

When I click the link "Click Here to Start Number Transfer", a new window pops open that says:

Letter of Agency
Letter Of Agency Not Found.
We're sorry but this page is currently unavailable.
Please try again later, or contact Customer Care for more information.

So Saturday night I called tech support. I got through right away and told them the problem. He tried something about resending an email and then told me that it may be resolved in 24 to 48 hours. I tried again Sunday and it still wasn't working.

I called tech support again Monday and was shuffled to about 3 differerent people before apparently being thrown into a nether region somewhere. I had to hang up after being nowhere for 45 minutes.

Called again this morning. Ended up in tech support again where the young woman I ended up with said that the call had never been properly escalated. She said she would escalate the call and that it should be resolved in 24 to 48 hours.

I know my number can't be ported until I can fill out the LOA and I don't want this to take forever. I'm not getting warm fuzzies. If any Vonage tech can follow up on this it would help me a lot.

The number I'm trying to port is 616-842-8044 and the open case # I have is 3919062. If you need any more information please email me at dkcollison@yahoo.com.

Thanks!



Read The Full Thread:

Vonage tech here? Pull some strings on LOA problem?


I went through the same trouble for my home phone number transfer. I started on
Okay, I loved Vonage for my home. It works great so I ordered it for my business last
Well, closing in on 36 hours and the situation is still the same. I'll give it 48
Update: I got the email at about 36 hours saying that my Letter of Authorization

dc1961 posted "Okay, I loved Vonage for my home. It works great so I ordered it for my business last" on 02/14/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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