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Vonage Okay, I loved Vonage for my home. It works great so I ordered it for my business last
Okay, I loved Vonage for my home. It works great so I ordered it for my business last Friday.
However, there's a problem. I asked that my current number be ported over.
When I first ordered Vonage for my home, I received an email almost instantly titled "Online LOA Required." I never received this email when I signed up for my business account. Oh oh.
So after not getting the email, I logged into my account. I went to the link "Existing Phone Number Transfer Status", and then the link "Click Here to Start Number Transfer".
When I click the link "Click Here to Start Number Transfer", a new window pops open that says:
Letter of Agency
Letter Of Agency Not Found.
We're sorry but this page is currently unavailable.
Please try again later, or contact Customer Care for more information.
So Saturday night I called tech support. I got through right away and told them the problem. He tried something about resending an email and then told me that it may be resolved in 24 to 48 hours. I tried again Sunday and it still wasn't working.
I called tech support again Monday and was shuffled to about 3 differerent people before apparently being thrown into a nether region somewhere. I had to hang up after being nowhere for 45 minutes.
Called again this morning. Ended up in tech support again where the young woman I ended up with said that the call had never been properly escalated. She said she would escalate the call and that it should be resolved in 24 to 48 hours.
I know my number can't be ported until I can fill out the LOA and I don't want this to take forever. I'm not getting warm fuzzies. If any Vonage tech can follow up on this it would help me a lot.
The number I'm trying to port is 616-842-8044 and the open case # I have is 3919062. If you need any more information please email me at dkcollison@yahoo.com.
Thanks!
Read The Full Thread: Vonage tech here? Pull some strings on LOA problem?
• I went through the same trouble for my home phone number transfer. I started on
• Okay, I loved Vonage for my home. It works great so I ordered it for my business last
• Well, closing in on 36 hours and the situation is still the same. I'll give it 48
• Update: I got the email at about 36 hours saying that my Letter of Authorization
dc1961 posted "Okay, I loved Vonage for my home. It works great so I ordered it for my business last" on 02/14/2006 |
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