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Vonage Ok so, the "Professional installer" came and checked the lines and his determination
Ok so, the "Professional installer" came and checked the lines and his determination was that my vonage box might be "too sensitive" and that I should simply unplug the phone cord and restart the vonage box to fix the problem. Those 3 hours of having to wait for this amateur to tell me that I should do what I had already been doing was a complete waste. I ended up having vonage replace my adapter with a reconditioned motorola one. Although, I think I may have figured out what the problem was, at least in my case. I have a 2 line phone and 2 vonage boxes. I tried swapping box location so that I had my pap2 attached to a phone jack in my house like vonages current new box was and that said new box directly into the phone like the pap2 was . Upon powering up I discovered that it gave me a new error code. When I picked up 1 vonage line (the pap2 one) and then hung up and switched to the new device the new device would spit out an error code and I could hear the dial tone of the other line. I ended up having to cut the 2 outer cables on the line that went from the vonage box to the phone so that both vonage adapters had a phone cable with only the inner (green red) pairs connected and this seemed to solve this new problem.
Upon returning the boxes to their original locations the new box still give the error 013 upon turning on if the phone cable we pluged in, but after restarting it with the phone cable not plugged in it has sofar not redisplayed the error code. I'll see if the modified wiring actually solved the problem. I will repost in a few days to let you all know what happend.
Read The Full Thread: Perplexing whole house wiring and/or V-Portal problem?
• Hello all...hope some-one out there in Vonage Forum land can help shed some light
• I am having the same exact problem, also new to Vonage. In my case the Vongae line
• Very strange. The V-portal is new and we haven't had many reports of any sort on
• Steve.
When the home runs are disconnected from each other there are no problems.
• Yes, you've got the preferred modern wiring scheme, and I wouldn't screw it up
• Steve,
Yes....the problem persists even with no phones plugged into jacks.
And
• Below are the two responses I rec'd from Vonage re: this issue:
1) The error
• Blepsis- Those responses also don't address the fact that the V-Portal has a specific
• Yes Steve - the problem persists even if only two home runs are connected together.
• I've had little doubt that it's the V-Portal from the beginning. That's why I said
admadan posted "Ok so, the "Professional installer" came and checked the lines and his determination" on 04/30/2008 |
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