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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

furnequof Posted:
The minute i see
you've a new post
i normally rush
over here,
although i haven't...
In The Forum:
VoIP Feature Wish List
Topic:
inimical
On May 26, 2012 at 00:16:43

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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Vonage Ok so here's the scoop. You send in your letter of authorization to Vonage. Your

Ok so here's the scoop. You send in your letter of authorization to Vonage. Your paper work is recieved what happens next? Read below.

Your papaer work is scanned and becomes 'electronic' corre. instead of paper. Once scanned this is then forwared to a 3rd party carrier Vonage uses to port numbers (you really didn't think they did it themselves did you? shame on you). The 3rd party carriers are CLECs (competivite local exchange carriers) Who's only existence is to offer compeitition to the BIG bells. With Voip they are seeing revenues they have never seen before. So ok your paper work is sent to these folks.

These folks then forward the request to your incumbent carrier (the carrier you are porting your number from). If your carrier acknowledges the request you will be given a date and your number will port.

Thats how it is supposed to work.

Heres the real scoop:

Ok so your paper work gets send to the CLEC. A lot of the time the CLEC drop the ball and either never get your request or simply do not forward to the correct contact information with your carrier. They have no mechinism in place to track 'lost' orders or orders that are being moved on. What does this do? well for starters if you send in a port request say march 2 and the CLEC doesn't get it or it slips through the cracks? If you don't call and stay on it it will never port. THEY DON'T KNOW! I know the system sucks but its what is in place. So to port your number over after you send in the paper work you will have to call 4 times a month. (i know the hold time is crazy..well knit a rug during the hold time but you have to do it) What will this do? It will keep your port request 'fresh' and increase the possibility your number will transfer.

And remember, a big cause of the delay also is that the carrier you are porting from doesn't want to see you go. They willingly do not cooperate with the CLEC and you may have to visit your local FUC to file a complaint against your carrier. Remember THE CARRIER SETS THE DATE OF PORT NOT Vonage. Vonage is at the mercy of the carrier to transfer the number in their central office, and to release the number to the Vonage network

Mole

Read The Full Thread:

Over 2 months and my number has still not transferred

• Can anyone tell me how long I am going to have to expect to wait? I'm tired of paying
• I just saw some of the other discussion threads related to this topic. I apologize
• Well, I would think the transfer issue is with your old company. I signed up for
• I'm on day 127 of my phone transfer and I haven't received a straight answer from
• My husband has been waiting since the end of March so that's, what, almost 8 months?
• Ok so here's the scoop. You send in your letter of authorization to Vonage. Your
• I gave up after 4 months. I called and called and called, nothing was happening.

TheMole posted "Ok so here's the scoop. You send in your letter of authorization to Vonage. Your" on 11/10/2004

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