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Vonage Ok - so I ordered a new adapter from Vonage, asked to return my old one, no problem
Ok - so I ordered a new adapter from Vonage, asked to return my old one, no problem - except they billed my credit card nearly 100 bucks. Again, no problem, since they said my CC account would be credited when I returned the adapter.
So I returned it, and they got it - 5 days ago.
It took them less than 30 minutes to charge my card. As of today, no credit back to the card, so I called and complained. "It takes 5 days for a credit."
Sure - 30 minutes for a charge, 5 days for a credit. Can you say "float" ?
Not nice. It's poor business practice to piss off customers.
Other than this - I actually love Vonage. All is forgiven, as I generally get good service and they save me a ton of money.
Read The Full Thread: Vonage refund practices
• Just an update. I have still not received a credit. I have, however, been placed
• I have noticed this practice in business quite often. They can take your money
• This has more to do with how banks operate and less to do with Vonage.
• I'm not so sure about that - if you can debit me that fast, you can also credit me just
• Return Policies
I could go on and on. Vonage's practice is pretty
• I love real answers like that!
Now a days I get more irritated at people who
• Just because it's a "standard business practice" doesn't make it ok. And Vonage
• Clearly VISA agrees with your sentiments on disclosure. This is from their guide
• I don't blame you. I can't stand those kind of business practices.
Michael545 posted "Ok - so I ordered a new adapter from Vonage, asked to return my old one, no problem" on 03/18/2005 |
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