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Vonage Ok ok... most of us realize that we agree our "rights" away in this case (and a lot



Ok ok... most of us realize that we agree our "rights" away in this case (and a lot of other cases). However, even without the "right" to be informed about a rate change, and within full agreement of the Terms of Service, I don't think anybody here would think it would be fair for the "rate change without notice" to suddenly jump to $2 per minute. It looks like that possibility is within Vonage's "right" to do, and to enforce full payment on those calls. On the other hand, we shouldn't reasonably be expected to check the rate sheet every time we want to make a call in order to make sure we're paying the rate we think we're paying.

Now, I'm being overly one sided here because I feel the backlash was a little strong. What people are saying, is that as responsible company, Vonage should inform people of rate changes, even though the TOS do not require them to. I don't think many people are actually upset about the 1 cent change, but rather the lack of information.

(whine mode on)
Random Evil example: SprintPCS screwed me a few months ago. I have a shared minute plan, with free calls to other SprintPCS phones. Their usage tracker has always been wrong by hundreds of minutes on my account because it would count the free calls against my plan. So it would seem that I ran out of minutes half way through the month. Knowing this, I would guestimate how many minutes I had used. Two months ago, they fixed the tracker in the middle of the month without notice. The usage tracker said about 620 minutes out of my 500 minute plan. Any other month I would actually be billed for usage well within my 500 minutes. However, they changed the tracker without notice. No amount of bitching to anybody there would get me a credit for any part of the extra $50 they charged me that month. I'm still waiting for a call back (a month later) from the supervisor that was supposed to call back within 2 business days. Their whole argument is that they are not responsible for the accuracy of their usage estimate per the Terms of Service. Oh well...
(whine mode off)



Read The Full Thread:

International Rates Change Again (5/28) - Mostly Up!!!


It looks like it is an across-the-board increase on international rates this
I agree. Thanks for bringing it to our attention. Now, I need to watch my calls to
It is really more of a customer service/satisfaction issue for Vonage and a consumers'
"Consumers' rights?" Right to do what, read and understand Terms of Service?
Very true, Moto. It's just that I get frustrated when people who decide something
OK, you guys have slayed the evil doers. Time for a group hug. I think from now on
heh... seen that episode too In The Wall Street Journal an artical, "It looks
The Net of all this... If your spending a lot on International calls then I would
:?: Everyone has different needs. No need for arrogant name calling. People complaining

johnmagee4 posted "Ok ok... most of us realize that we agree our "rights" away in this case (and a lot" on 06/08/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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