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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Salt Lake City: impressions after several months




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Vonage Ok, let me preface this post with the following information. First, I have the



Ok, let me preface this post with the following information. First, I have the standard linsys 2 line wired router that comes with the online activation of my Vonage account. I've had Vonage now for several months and have been very happy overall.

Long story short my router mysteriously stopped giving dial tone on line 1 and no incoming calls came in. Being the technical guy I am i pulled its plug and power cycled it multiple times. I also used the reset button to try and get the darn phone port working. After an hour or two of trying to get the darn thing to just plain work, I gave up. My wife is pregnant and not having a phone is a bad idea. So, I go to bestbuy and pick up a nifty wireless version, WRTP54G, and give it a go. After bringing it home I got adventerous and went to the www.vonage.com/activation link, that isn't all that well documented. At this site I had two options, add a line or activate a new account. I wasn't dissuaded by my lack of choices so I chose the "add a line" option. Next screen was a login, then after the login it was smart enough to realize that I may just want to "transfer' my settings to this new router. To my amazement that went without a hitch. While all this was happening I realized that it allowed you to select which port you would like to activate service on. I got to thinking, why can't I use this area of their website to activate the usable Port 2 on my old router that seemingly has no issues? Well, I went to enter the MAC address and WAM - "Not a valid mac" those crafty devils keep record of which MAC addresses are already in their systems, so I decided to call their support line....


It started off simple enough, some phone options. But as I got further and further into the menus it seemed like i wasnt going to get to a person, especially when I had to listen to a recording about how I should be rebooting the unit step by step. Well, I'm not average joe user so I started pressing '0'. The first time i pressed it, it just started playing the previous menu over, the second time it took me to a woman in calcutta. It may not of been calcutta, but she was foreign for sure. Long story short, she couldnt hear me so she hung up. Ok, so i went for attempt number 2. This time i got an english speaking person after feverishly pressing '0'! Unfortunetly this guy did not have the ability to make account changes so he transfered me back to calcutta, to the very same lady, and she let me give her the entire spiel before she informed me that her supervisor has to ok this change. After a few moments she said her supervisor says its ok, but she has to transfer me to someone who can make the change. What the heck??? how many levels of bullcrap do you have to go through to get the person who can make a simple account change?!? So then starts the extended wait, and to their credit it was about 10 minutes. The sad thing i noticed is that every time they transfered me the line got quieter to a point where i was SHOUTING at the final guy because i could barely hear him and he could barely hear me. The last guy did make the changes and I'm now about to test thing. Here is the moral of this story:

DO NOT GIVE UP on their phone system, although its severly flawed.

Vonage: Do not pull a dell and require that someone be transfered 5 times to get a simple change made. Give everyone of your operators a procedures/esculations chart that shows where a call should be directed. I give your phone support a D-, it would be an F but the issues was seemingly resolved after 2 phone calls.



Read The Full Thread:

Phone 1 dies, my venture into their phone support


I called in last week and got through in about 5mins, got soemone who learned English
I'm a two-week user, and have had occasion to call support 3 times (one of my two
Ok, so I vented more then infromed in my post. I'm sure during week days, and non
I also think it would be much more helpful if Vonage allowed customers to log their
jasonbuck, I can understand your frustrations at this time. However, your

kmt posted "Ok, let me preface this post with the following information. First, I have the" on 07/17/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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