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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Ok, let me preface this post with the following information. First, I have the

Ok, let me preface this post with the following information. First, I have the standard linsys 2 line wired router that comes with the online activation of my Vonage account. I've had Vonage now for several months and have been very happy overall.

Long story short my router mysteriously stopped giving dial tone on line 1 and no incoming calls came in. Being the technical guy I am i pulled its plug and power cycled it multiple times. I also used the reset button to try and get the darn phone port working. After an hour or two of trying to get the darn thing to just plain work, I gave up. My wife is pregnant and not having a phone is a bad idea. So, I go to bestbuy and pick up a nifty wireless version, WRTP54G, and give it a go. After bringing it home I got adventerous and went to the link, that isn't all that well documented. At this site I had two options, add a line or activate a new account. I wasn't dissuaded by my lack of choices so I chose the "add a line" option. Next screen was a login, then after the login it was smart enough to realize that I may just want to "transfer' my settings to this new router. To my amazement that went without a hitch. While all this was happening I realized that it allowed you to select which port you would like to activate service on. I got to thinking, why can't I use this area of their website to activate the usable Port 2 on my old router that seemingly has no issues? Well, I went to enter the MAC address and WAM - "Not a valid mac" those crafty devils keep record of which MAC addresses are already in their systems, so I decided to call their support line....

It started off simple enough, some phone options. But as I got further and further into the menus it seemed like i wasnt going to get to a person, especially when I had to listen to a recording about how I should be rebooting the unit step by step. Well, I'm not average joe user so I started pressing '0'. The first time i pressed it, it just started playing the previous menu over, the second time it took me to a woman in calcutta. It may not of been calcutta, but she was foreign for sure. Long story short, she couldnt hear me so she hung up. Ok, so i went for attempt number 2. This time i got an english speaking person after feverishly pressing '0'! Unfortunetly this guy did not have the ability to make account changes so he transfered me back to calcutta, to the very same lady, and she let me give her the entire spiel before she informed me that her supervisor has to ok this change. After a few moments she said her supervisor says its ok, but she has to transfer me to someone who can make the change. What the heck??? how many levels of bullcrap do you have to go through to get the person who can make a simple account change?!? So then starts the extended wait, and to their credit it was about 10 minutes. The sad thing i noticed is that every time they transfered me the line got quieter to a point where i was SHOUTING at the final guy because i could barely hear him and he could barely hear me. The last guy did make the changes and I'm now about to test thing. Here is the moral of this story:

DO NOT GIVE UP on their phone system, although its severly flawed.

Vonage: Do not pull a dell and require that someone be transfered 5 times to get a simple change made. Give everyone of your operators a procedures/esculations chart that shows where a call should be directed. I give your phone support a D-, it would be an F but the issues was seemingly resolved after 2 phone calls.

Read The Full Thread:

Phone 1 dies, my venture into their phone support

I called in last week and got through in about 5mins, got soemone who learned English
I'm a two-week user, and have had occasion to call support 3 times (one of my two
Ok, so I vented more then infromed in my post. I'm sure during week days, and non
I also think it would be much more helpful if Vonage allowed customers to log their
jasonbuck, I can understand your frustrations at this time. However, your

kmt posted "Ok, let me preface this post with the following information. First, I have the" on 07/17/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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