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Vonage Ok, in response to all four of u.....
Our biggest LNP (number transfer) issue
Ok, in response to all four of u.....
Our biggest LNP (number transfer) issue involved one of our partner carriers name Telcove. Telcove went thru MAJOR personnel changes...so major that during their unrest, all number ports going thru telcove totally ceased! This went on from February of this year until late early November. Telcove was bought out by another company, went through a TOTAL restructuring, and is now back on track. And honestly, since they have been back on track, they have had some of the quickest transfer periods I have seen in my time with Vonage. Sure we have some issues with a few of our other partner carriers, but over all our LNP process is getting MUCH better.
Also, as far as the wait time on the phones...if you haven't heard Vonage will be hiring Six Hundred (600) more employees b4 Q1 2005. We r terribly understaffed right now in the Customer Care/ Tech Support areas, but u can see Vonages committment to making things better for our custimers. In time, that wait time will b non-existent.
Read The Full Thread: Customer Service and number transfer
• It is now going on six months and still no transfer. Vonage blamed Bellsouth and
• When I signed up I was told that the number transfer would take at minimum 20 days.
• I was waiting for six months as well when I called support and told them that unless
• Our transfer request is a week old- I'm holding my breath all goes well.
I'll
• After having called several more times (still busy or cut off) I faxed a request
• Vonage has no problem at all compensating you for the delay in your number port.
• I have been a Vonage customer since the Oct 2. I tried Vonage for 2 weeks before deciding
• When did you call? 4am PST?!?!?!
• I've only been an employee of Vonage for about 4 months now. When I first started
JScott posted "Ok, in response to all four of u.....
Our biggest LNP (number transfer) issue" on 12/10/2004 |
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