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Vonage Ok, in response to all four of u..... Our biggest LNP (number transfer) issue



Ok, in response to all four of u.....

Our biggest LNP (number transfer) issue involved one of our partner carriers name Telcove. Telcove went thru MAJOR personnel changes...so major that during their unrest, all number ports going thru telcove totally ceased! This went on from February of this year until late early November. Telcove was bought out by another company, went through a TOTAL restructuring, and is now back on track. And honestly, since they have been back on track, they have had some of the quickest transfer periods I have seen in my time with Vonage. Sure we have some issues with a few of our other partner carriers, but over all our LNP process is getting MUCH better.
Also, as far as the wait time on the phones...if you haven't heard Vonage will be hiring Six Hundred (600) more employees b4 Q1 2005. We r terribly understaffed right now in the Customer Care/ Tech Support areas, but u can see Vonages committment to making things better for our custimers. In time, that wait time will b non-existent.



Read The Full Thread:

Customer Service and number transfer


It is now going on six months and still no transfer. Vonage blamed Bellsouth and
When I signed up I was told that the number transfer would take at minimum 20 days.
I was waiting for six months as well when I called support and told them that unless

After having called several more times (still busy or cut off) I faxed a request
Vonage has no problem at all compensating you for the delay in your number port.
I have been a Vonage customer since the Oct 2. I tried Vonage for 2 weeks before deciding
When did you call? 4am PST?!?!?!
I've only been an employee of Vonage for about 4 months now. When I first started

JScott posted "Ok, in response to all four of u..... Our biggest LNP (number transfer) issue" on 12/10/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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