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Vonage Ok, here's the latest, so I spent hours again on the phone…….called Vonage, told
Ok, here's the latest, so I spent hours again on the phone…….called Vonage, told tech I want to cancel (I will try to keep it short and sweet). He tried to tell me he can give me a 40 dollar rebate towards purchasing a new router. Asked to speak to a top level tech, as was promised previously a free router if the trouble got worse… and it has.
Top level Vonage tech told me a new router will not do anything for me, if it was the router it would not allow me to connect at all. He suggested I go to Qwest and tell them this: “I am having trouble with the direct actions. Meaning when I log on to any online gaming site, I get logged off fast, it disconnects. Plus when I use my web cam it disconnects and the connection is broken. Also when I use AOL messenger it disconnects…. I need consistency” (You get the picture ok, no mention of VOIP).
So I now go to Qwest, tell them my story… I browse and notice they have a 7 Mbps blazing speed service, so I ask about that….. I speak to 3 different techs and eventually after the first one again tells me, my bundled service was not designed for online gaming, as it’s only 1 Mbps and they can’t do any thing. Then I mention the high speed service and ask how much is that?
Here’s where I got another Qwest person….to cut to the chase, they eventually tell me about a special promotion where you can choose to upgrade to a super fast service with download speeds up to 7 Mbps. (maximum speeds vary by location), it’s only 3 Mbps in my area. This is a two year commitment which if you go this way the price remains at the $34.99 month and never increases for the life of your service.
This is cheaper than the Internet service I have at the lower speed. I pay $39.99 now…. So I said go ahead, it should be all set up on their end, and I keep my Motorola gateway box without any changes here. I should see a difference hopefully by tomorrow at the latest…
So fingers crossed this solves my choppy phone problem… I will keep you posted. WHY didn’t the first Qwest tech tell me about this promotion ages ago???
Hope this helps you too.
Linda
Read The Full Thread: Netgear WGR614v6, Qwest Internet/tv bundle and Choppy Signal
• 1. Scottsdale, Arizona
2. Qwest tv/internet bundle (cable)
3. Upload speed:
• Linda, did you ever get this resolved? I'm having the same problem with Qwest in
• I use these sites to test my VOIP http://www.mycooltools.com/
http://www.speedtest.net/
• Linda, thanks for the info. Your setup is probably like mine with the Motorola
• Linda, thanks for the info. I hope this works out for you. I'm trying to hold off
• Last update:
Well I seem to have the blazing fast Internet now.... So eagerly
• As I suspected, same complex as me.
• Qwest finally fixed their service as my line quality is 96%. All is well and I don't
• Shhhhhh.... don't speak to soon... just kidding.
Today my Vonage line was
dorothy77 posted "Ok, here's the latest, so I spent hours again on the phone…….called Vonage, told" on 08/21/2007 |
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