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Vonage Ok, Sunday night I was having a multiple problems calling Lithuania (from Orlando,



Ok, Sunday night I was having a multiple problems calling Lithuania (from Orlando, FL). To try to determine exactly where the problem was this time, I immediately started doing some tests. I called my cell phone about a dozen times in a row and got any 1 of 3 different results, in no particular order:

1 - The call would go through just fine.

2 - The call would "ring" in my earpiece for 30-60 seconds on the Vonage side, then either just die or go to a fast busy signal. My cell phone would never ring or go to voicemail.

3 - (This one is weird) The call would start out exactly like #2. Then I would hang up my Vonage line. THEN my cell phone would ring with caller ID info from my Vonage line. WTF? I would answer my cell, but of course I wasn't there since my Vonage line that was calling me was HUNG UP on the desk next to me. I would immediately hang up my cell phone and it would ring again, same caller ID info (my Vonage line), and of course be dead again. This would repeat 2 or 3 times. While it was happening, I could sometimes get a dial tone on my Vonage line, sometimes not. Also note that my router indicated that there was no activity on my internet connection at all while my Vonage line was hung up and my cell phone was ringing over and over... Now, anyone who understands networking will know that this problem very clearly has nothing to do with my particular setup, at least on my side of the router. I might believe that it had something to do with my ISP, except for this:

I also called a friend of mine in Oregon with Vonage who confirmed that he was having the same types of problems at the same time, and I see other posts in this forum from several others with similar problems, also at the exact same time.

I am NOT trying to complain, and I do NOT want to turn this into a Vonage bashing thread, I simply want answers to a couple of easy questions. I know there are Vonage reps reading this. PLEASE answer for me.

Does Vonage officially acknowledge that there was a problem Sunday that affected multiple people? Will they acknowledge that it has happened before? Do they know what was causing it? When do they expect to have it fixed?

Thank you in advance for any answers you can give me.



Read The Full Thread:

Not again... (service problem)


see this thread http://www.vonage-forum.com/ftopic3541.html
I had similar issues, but it was Monday afternoon. I was trying to call a friend,
Dear Vonage; Your complete silence on this issue speaks volumes to me. Good
"Ex-Vonage User," It is quite obvious you don't wish to be helped. You have received
Dear Vonage; Your complete silence on this issue speaks volumes to me. Good
I've been using Vonage in Orlando for about a month now and I love it! The service
I consistently get less than 15k upstream when I test my connection using the Vonage
this site is not vonage, so don't relate the two, especially if you're thinking
Oops! Sorry, I meant to start a new thread.

NoMorePOTS posted "Ok, Sunday night I was having a multiple problems calling Lithuania (from Orlando," on 02/21/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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