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Vonage Ok, I've been waiting on the phone for 55 minutes now and not just on-hold, but waiting



Ok, I've been waiting on the phone for 55 minutes now and not just on-hold, but waiting for it to be answered in the first place !!!!

I was calling to cancel ONE of my three Vonage lines because I don't need it, and not because I was unhappy. However, I think this is ridiculous ! How long has it taken others to get through?

Also, does anyone have any experiences with other Voip providers?

I would be more than happy to stay with Vonage with my two remaining lines, but NOT if I have to go through this each time. I would rather pay more and have a response when I need it. I've now wasted enough of my own time to have paid for the next 5 months of this one line I am trying to cancel, and they are now looking at losing all three lines instead !!!

Now up to 62 minutes and counting !!



Read The Full Thread:

Hold times and competitors


From the Forum Rules
Ok. Drop the competitor portion of the question. Nobody answer ! What
Dconner, No offense to you, as you are doing just what you were hired to do,

For today May 31, 2005, the longest wait for any queue has been 37 min since 12:00:01AM.
Still waiting, so the number is still right here on my phone: 732-650-6699. Shall
Ok, double checked the website and the number is still listed. Compared it to the
A Vonage Employee has told you that something is wrong. You should dial the toll
Correction: A Vonage employee told me I dialed the wrong number, NOT that something

DaGecko posted "Ok, I've been waiting on the phone for 55 minutes now and not just on-hold, but waiting" on 05/31/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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