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Vonage Ok-I just took LNP to the next level....
Here's the history:
19-Dec:
Ok-I just took LNP to the next level....
Here's the history:
19-Dec: Fax LOA to Vonage
20-Dec: Vonage logs receipt
20-Dec: Indicates LNP request sent to RCN
24-Jan: Contact RCN to check on status-no record of request from Vonage
24-Jan: Conact Vonage-report a Freeze on my RCN account preventing trnasfer-advised that I must conatct RCN to remove it (no answer why the LOA wasn't sufficient)
24-Jan: Contact RCN, the confirmed block (didn't know why the first rep didn't tell me that ), and then had it removed (gave me work order #)
24-Jan: Contact Vonage back with RCN work order number-Vonage to resubmit.
24-Jan: Got email confirmaiton from Vonage CSR that informtion proivded to Vonage LNP
03-Feb: Contact RCN again to check status-still no record of contact
03-Feb: Conact Vonage-CSR advised that Vonage's local affiliate takes up to 14-days to handle requests-wait until mid-next week (CSR then credited me with 1-month's service [something a prevous CSR said she was going to do but never did!], so I appreciate that)
05-Feb: Email form Vonage LNP that there is a Freeze on my RCN account and that I must contact RCN to remove it
Ok-that pushed me over the edge... At first, I just responded saying "already done, retry the request" (per some other messages on this board, I cc'd jeffrey.citron@vonage.com and dslreports@vonage.com on my response).
But, after a few hours of this issue burning in the back of my head, I decided I wasn't going to wait another week before raising a stink with the Pennsylvania Public Utility Commission and the FCC. So, I used the on-line forms to submit complaints against RCN with both the PA-PUC ( http://www.puc.state.pa.us/general/informal_complaint_form.aspx ) and the FCC. ( http://svartifoss2.fcc.gov/cib/fcc475.cfm )
I then notified both RCN and Vonage (via email-both CSR centers are closed today) of the compliants... hope this kicks someone's butt and gets this process completed.
Thanks for letting me rant,
"Frustrated In PA"
Read The Full Thread: Another LNP nightmare (is finally over!)
• In my case Verizon was dragging their feet. I contacted the PUC and was told that
• Well, hopefully, my informal PUC and formal FCC complaints will have a similar
• Well, got an email from the PUC saying they'll follow-up with RCN, but that they
• Well nearly a week later and here's an update.
07-Feb: Got email from PA-PUC
• It is finally done! But it took another two days for either side to let me know :-D
• Thanks for the ideas. FCC, AZ state reg board, here I come!
eichmat posted "Ok-I just took LNP to the next level....
Here's the history:
19-Dec:" on 02/05/2005 |
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