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Vonage Oh well, close to 1 hour waiting on hold. 30 minutes with customer care, than 20



Oh well, close to 1 hour waiting on hold. 30 minutes with customer care, than 20 minutes waiting for "technical" support that involves them switching the active line to Port 2. I cannot believe that will make any difference whatsoever.

Looks like I'm cancelling and I cannot recommend Vonage to anyone. The customer service is attrocious, the Technical Support uninformed, and the entire process excruciating.

There were several problems from the start:

1. I can't dial a number quickly..aka, like using a redial button as Vongage doesn't register the numbers in time and rings a fast busy.

2. The first 1-2 seconds of every call is loaded with static then rapidly clears, but it's useless for calling people that don't know you as they immediately think it's some type of telemarketing.

3. Unreliable calling to certain extensions.

Overall, I give it a D-. F would be only if it didn't work at all.



Read The Full Thread:

Motorola VT2442 Ear splittingly loud inbound


Just received the VT2442 last week. At first was running it downstream of a Netgear
the setting is controllable only by vonage as you can see. they don't allow access
I am having this problem on my VT2442 also. I will attempt to phone Vonage tomorrow
I wonder if it's a systemic problem with this unit. It's enough to make me cancel
11:34AM Alright, trying to contact Vonage right now to fix the loud volume issue
My probably definately related to cellular users as well. It was MUCH worse taking
If you call them back, just have them set the RX GAIN to -7 and the RX Gain ANALOG to
schatley's right on this one - the VT2442 is brand new, hasn't even been out for
where did you get that information from? there are several posts with references

scottvon posted "Oh well, close to 1 hour waiting on hold. 30 minutes with customer care, than 20" on 04/10/2006

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