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Vonage Oh man....ok I called Vonage and they picked up immeadiately. I explained everything



Oh man....ok I called Vonage and they picked up immeadiately. I explained everything to the nice Indian girl and it was determined that Vonage sent me the wrong Router hence the strange ph number. The document that was sent w/my router showed a different MAC addres too. So the girl tells me I need to call shipping to have them send me another one,,,lol....I said "what, I am not calling. This is a Vonage error and I expect Vonage to handle it"...I was'nt getting anywhere w/her so I asked for a Supervisor, the nice Indian Supervisor basically said the same thing!!! Unbelievable!!.I refused to call shipping. She then said that I could BUY a new router and have tech support enter the MAC into the system...dam..
I refused that as well. Then she said ok, we will have a 2nd level tech just reconfig the router using the MAC given so it would now point to your account....sheesh, why didnt they say that in the first place!!
I was transferred back to the Americas!!!...Im working w/tech support while im typing this.....
Ok it gonna be awhile....ill let me know what happens (err I mean Ill let YOU all know what happens
:P



Read The Full Thread:

All calls go straight to VM and other issues....


hmm found this in the Router setup screen, Status/Voice Registration Status:
I confirmed this strange Caller ID number when calling my wifes cell (we live in
RTP300/Cable modem setup/2 pc's Panasonic phone (same as I used in the past

dareino posted "Oh man....ok I called Vonage and they picked up immeadiately. I explained everything" on 09/27/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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