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Lusinvar Posted:

In The Forum:
Hard Wiring - Installation
On Apr 28, 2017 at 03:29:00

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Hard Wiring - Installation
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Hard Wiring - Installation
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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

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Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

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Vonage Oh I agree, the problem with the connection is bad engineering in Taiwan, no doubts. But

Oh I agree, the problem with the connection is bad engineering in Taiwan, no doubts.

But regardless of the problem, the first step was Vonage customer support. The normal problems with their customer support are compounded by the fact my network is in the basement, and if Vonage isn't working I have to use my cell phone, which doesn't work in the basement. Which means I have to duplicate everything I've already done with running up and down the stairs added. Their technical acumen is low, I'm not a xenophobe, but the accent is difficult in a technical situation, and I spent a lot of time. with conversations like this.

"I'm going to put you on hold while I research this."
"Yes I have to put you on hold while I research this."
"Yes Fine"
"Okay but i have to put you on hold for a moment."
<for the love of....> "Please go ahead!"

I have had very little resolution with them in the past, all with high frustration levels. I've a decent level of technical ability, and when they refuse to do anything until I un-plug it and plug it back in again (with the requisite going downstairs and back up again) because they can't deviate from the script.

I'll say the second tier guy was better, he at least didn't have me do things that accomplish nothing (Attach the Voip adapter to my laptop ehternet port and then try to go to to buy time, and or annoy me to the point of hanging up.

I do like the service announcements on the web page, nd the web page itself is more useful than most companies (though I wish I could activate forwarding with an e-mail, SMS, or a phone call), but once you have a problem, and have to pick up the phone (a different phone obviously) the satisfaction quotient is low.

This forum is helpful in that I've found a number for U.S. service, which will hopeful be better (I can't see their technical abilities being less) in the future.

Sorry for the rant.

</rant over>

Thank you again for the help. Definitely a neat trick to have in the back of my mind.

Read The Full Thread:


No problem. I've made the same suggestion for similar problems once or twice in
Steve thanks for the reply. The answer to the first part of your question is
I just switched my old motorola adapter for a D-Link VTA-VR. The old motorola was
Well would you look at that. THat did it. Works fine for the moment. not sure about
Your suspicion may be right, but I'd want to check a few things before getting another
Pulling the extra wires did it? Thanks, that's good feedback. It indicates that
YEah not often snipping two wires in a cable makes things better. I did some testing,
No, I'm not a Vonage employee and I don't defend poor customer service. I must admit,
Sorry for going off-topic but this kinda made me laugh... Uhh...India

SidViscous posted "Oh I agree, the problem with the connection is bad engineering in Taiwan, no doubts. But" on 10/20/2006

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