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Vonage Obviously too late for you, and probably won't be a problem anyway, but here's
Obviously too late for you, and probably won't be a problem anyway, but here's some generic advise on doing RMAs in general...
Any time you ship back a product that is worth anything over what you would risk losing, try to ship it using a service that offers online tracking of some sort and BE SURE to use one that at least offers delivery confirmation (preferably requiring a signature). If you have an "RMA Tag" or "Call Tag" from the vendor that uses a non-confirming shipment method, consider paying the extra to add delivery confirmation with signature required, if possible.
You want this because, if the vendor claims they never received the package, you have some proof that they did.
Many of the Vonage-related complaints (and they are all from some time ago, so the problem seems to be fixed) were caused by a very slow and inefficient returns receipt process, with the processing of returns taking days or weeks more than it should. This resulted in some cases with the customer being billed. Vonage had physically received the defective unit, but no one had taken the time to open the box and receive it in their RMA tracking system, so the system automatically billed them. Those customers who had delivery confirmation tended to get their refunds quickly.
This is not Vonage-specific, it just happens. All RMAs are processed upon receipt, and if something goes wrong you may need to prove that they received it. Problems are rare, but they do happen.
Read The Full Thread: RMA / RA experiences with Vonage?
• I lost dialtone earlier in the week. Went through the troubleshooting steps with
• Obviously I can't speak for everyone, but I had no issues with this when I had problems
• My results were also good, but we have seen complaints in the forum.
• I mentioned in another post today that I had an RTP300 that started getting really
• Thanks all for the replies.
Received the refurb'd unit yesterday. Connected
• I don't think Vonage offers those any more, but you can always call Customer Service
NateHoy posted "Obviously too late for you, and probably won't be a problem anyway, but here's" on 03/06/2007 |
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