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Vonage OK... so I got ping plotter up and running and saving all data. Sure enough, after

OK... so I got ping plotter up and running and saving all data. Sure enough, after my wife told me a call was dropped, I used the Vonage log to track down the exact time of call and used my ping plotter data to show that for about three mins. in there I was experiencing 80 - 100% packet loss. Seemed to have fixed itself without any reboots, but that certainly explains the dropped call. Scanned the ping plot history and found that this seems to happen a few times a day.

Since the ATA is behind the router, I'm pretty certain it's my router or cable modem or ISP causing this, not the ATA. While I do have a decent amount of network traffic on my home network, it's all robust IP stuff that wouldn't really hiccup over a 3 min outage.

So I first replaced my cable modem. Why? A) because it's over five years old and B) the Cable co. (Cablevision) would replace it for free.

Next I've replaced my Linksys BEFSR41 with a (CISCO branded) BEFSR81 v3. Why? Because I'm going to need an 8 port router in the near future anyway and the 81 has some limited QOS features that could be useful with Vonage. No reason to go through diagnosing the problem on the 41 when I'm just getting rid of it in a few months.

So far so good. I've enabled UPnP on the router and changed the MTU size to 1500 per another post on this Forum. I've got ping plotter setup now to send me an SMS message on my phone if it loses any packets again (or jump time > 80 ms).

For now, I've decided to NOT enable any of the port forwarding stuff. While this is not recommended and is far from the consensus view, I believe that if UPnP is properly implementd on this new router then it may not be neccessary (I doubt UPnP was properly implementd on the old router - I know that the DMZ feature was not).

Calls both ways still working well 12 hours later. I'm going to release / renew the DHCP address I get from the cable system on the router tonight and make sure that I reestabish phone connectivity quickly (typically I hold onto my IP address for months at a time).

If I do have problems, I'm going to put the ATA into the DMZ before I do port forwarding again.

Anything else??????

Read The Full Thread:

Frequent Call drops... no idea why....

I've been using Vonage for about two months now... first month on a trial basis
Wow... that's sort of a long ordeal to go through to have it turn out to be the phone. Unfortunat
When this happens, most often than not, its either your router or the ISP is having
Thanks for the responses. Moto... I can't turn off UPNP because I need it for
Speaking of looking for packet loss, does anyone know an IP that the ATA box talks
Sounds good, plyons. One question: Why are you reluctant to use port forwarding?
Well... if it's not really needed (if UPnP is working properly) then I'd rather
Just my 2 cents on the end of this. I had many a problesm with my Linksys BEFSR41 router.

plyons posted "OK... so I got ping plotter up and running and saving all data. Sure enough, after" on 05/11/2004

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