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Vonage OK, here it is.
After being on Vonage for a few months now, BT was finally disconnected
OK, here it is.
After being on Vonage for a few months now, BT was finally disconnected a couple of months ago, but I only got round to hooking up my Sky boxes to Vonage on Sunday when I got a nice letter from Sky.
I then called them, after looking at this thread to get them to check it - they initiated a callback and told me to call back on Monday.
Finally today got round to calling them after seeing over 30 call attempts per day this week to 448007317929 most about 14 seconds, none longer than 20 - all obviously failed connect attempts.
After speaking to Sky this evening and finally getting through to someone who knew what VoIP was, they said they are aware of the problem but have no fix as yet as there is no way of changing the modem speed in the boxes. It was pointed out to me that it does say in the Ts&Cs a 'fixed' line, but they admitted that when Sky started they didn't predict home VoIP usage. Another point was that since VoIP is portable it is open to corruption.
The answer I was given was to write to Sky customer services explaining the situation and that I believed I was complying by having them both connected to the same phone line. The more letters written, the more attention they will get for this and the more weight that engineering will have behind them to find a solution.
The name and address I was given to write to was:
Caroline Connor
Customer Care
SkyCare
FREEPOST SEA8387
Kingston-Upon-Thames
Surrey
KT1 2ZW
So, everyone get writing - include you account details and the fact that you are using Vonage, and that the problem is believed to be a modem speed issue and that you believe that you are meeting the Ts&Cs and should therefore not be charged extra.
In the meantime, if Vonage would enable the lines to support V.90 then all would be well, and we would be able to use interactive services properly (which I don't and have only ever bought 3 Box Office films in over 5 years of subscribing)
Here's hoping!!!
Read The Full Thread: Vonage and SKY systems
• Hell all,
I am a recent addition to the vonage network. I have a problem with
• Try entering '08007317929' into the prefix box if you can.
The vonage exchange
• Thank you, I tried putting the telephone number in the prefix, but in only allows
• try putting 00 in the prefix part of your sky box see if that lets it connect
this
• Chrisandsally,
I'm just about to finalise my move from NTL (phone and TV)
• Hi,
An update in the Sky callback system. The Sky digibox wether + or not uses
• maybe the problem is because vonage say you cant use a fax machine on these lines
• I think you are right maybe you need a seperate vonage fax line and connect sky systems
• does anyone know when you can actually have dsl without the actual phone service
• Hi I am having the same problem my two sky boxes are failing to dial through the vonage
Bee_Jay posted "OK, here it is.
After being on Vonage for a few months now, BT was finally disconnected" on 09/14/2005 |
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