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Vonage OK here is the deal, first Vonage telephone customer support is nothing but a huge



OK here is the deal, first Vonage telephone customer support is nothing but a huge waste of time.

You climb on board the Unplug / Replug Merry go round with no results.

Anywho.

Motorola Surfboard Cable Modem / Adelphia ISP.
I used to have the Vonage VT2142 connected behind my SMC barricade router and it was working fine no problems. All of my internet connectivity and else good.

The about 3 weeks ago we noticed all call being forwarded. Check the Vonage VT2142 and find no dialtone. Call tech support. Unplug replug merry go round. NO resolution. Been messing with this a week now. Multiple calls to tech support, more plugs unplugs, no resolution.

So I completely dismantle my network (AAAAARRRGGGGG) figuring It has to me me right?

I plug the internet connection of the VT2142 directly into the Motorola Surfboard, PLug my Linksys Wireless access point router into the ethernet port. Fire everything up in the proper order wait for the stuff to sync and such.

Ethernet light all lit and nice (blinks with activity) Internet Light all lit and nice green (blinks with wan activity) Power light on solid green,

Phone light 1 dark, Phone light 2 blinking orange. Plug phone into both ports to test NO DIAL TONE on either port. Phone port 2 gooes solid green when off hook, Phone light one dark whether phone plugged in or not, off hook or not.

Plug into line two dial the phone. The destination rings but when answered NO VOICE. Call the Vonage the phone rings but when answered NO VOICE. Also NO Dial tone.

So that is it. We have only one telephone line assigned to our account and the user manual says if that is the case the phone MUST be plugged into Phone port 1. But that port seems deader than a door nail. Only Phone 2 shows any activity but of course No Dialtone and No Voice.

Call tech support and it's back to the Plug Unplug Merry go round.

Anyone have some clues before I go to the Vonage offices and go postal on them?



Read The Full Thread:

No more Dial tone


you still have internet access? suggestn: run www.testmyvoip.com or vonage

OyVey posted "OK here is the deal, first Vonage telephone customer support is nothing but a huge" on 01/17/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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