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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage OK... Let me try to explain, because it is very simple, but, in the end, I do believe



OK... Let me try to explain, because it is very simple, but, in the end, I do believe Vonage has the responsibility here. It may a small glitch in their overall system, but a glitch nonetheless that has adversely affected me and has the potential to adversely affect others in similar situations.

The router was due at my home Friday, April 28. It was not delivered because I live in a new subdivision that, apparently, DHL cannot locate on a map. (It is rather large subdivision, of over 500 homes...) DHL did their duty and called the only telephone number they had for me, the one that Vonage supplied on the shipping order, to ask me directions. Because the telephone service was disconnected, they could not reach me for directions.

Vonage states that it lies with my old carrier; they send out the LOA (I authorize my former company to port number to Vonage) and the OLD carrier shuts off service.

I have no problem with this chain of events, or even a longer wait period.

What I have a problem with is Vonage's inability to wait for confirmation of delivery of the adaptor to the customers' home BEFORE sending that LOA to the old carrier. If the adaptor's delivery was tracked and confirmation of same sent to Vonage, the adaptor could be waiting at the customers' home for connection when the old service was shut off, thereby making it the CUSTOMER'S full responsibilty for minimizing the period between disconnect and connect.

Even if it meant waiting a few extra days for Vonage service, at the very least I wouldn't have been without telephone service for the past 4 days.

This is a valid point. Being in a new neighborhood is not an abnormal thing; there is new construction going up all over the country. If a shipper cannot locate an address, and makes an attempt to contact the deliveree but cannot reach them because phone service is disconnected, what are they to do? The ONLY reason DHL was able to reach me today is because I spent 2 hours on the phone with Vonage Saturday and virtually FORCED the representative to transfer my home number to one of my cell phones so I could take my company's calls; I'd already missed over 15 business calls by that point, thereby puttin my job at risk. DHL was able to reach me this morning for directions. Had I not BEGGED the Vonage rep to transfer my home number to my cell, I would still not be getting any calls to my home number, and on top of that, apparently I had been left messages, but am still unable to retrieve those messages because of a block Vonage has on voicemail of some sort...??? I don't even know WHAT that is.

Today I spoke with 3 people and the last person was a "Mary" in New Jersey. I simply asked her to refund my shipping charges and send a letter to me stating the reason for no telephone service that I could fax to my company as the reason for no telepnone service and why I have been unable to work for the past 4 days.
She said "We don't do that" "this is not our problem" and was rude and insensitive. She was the only person I'd spoken to who wasn't sorry for my inconvenience.

At that, I'd simply had enough. I asked for a return shipping label for the adaptor that had finally been delivered just minutes after this phone call commenced, and she said "we don't do that either" that I would be fully responsible for returning the equipment on my own.

I've run a few businesses in the past and done very well. I can safely say with all certainty that THAT is not the way to make friends and influence people when you are trying to build a business.

In the end, it is an unfortunate set of circumstances, but not completely unique and not my fault. I paid the 79.00 for the router, followed the directions and awaited the equipment. I was willing to try this company's service and give them a chance. Now, out of the gate, I have this horrible experience get nothing but people who will offer no consolation? I don't need the aggravation. There are so many other companies with which to do business, it doesn't make sense.

And as I said, I will have no problem going before a few thousand of my peers and telling them of my experience. Word of mouth is powerful stuff; why do we want people to tell others of their great experiences with us and NOT tell a soul about their horrible ones?

Thanks for asking for clarification. I hope this helps. So, in the end, this isn't a technical issue, but a customer support and service issue and I've received NONE.



Read The Full Thread:

Vonage Poor Customer Support..??


I ordered my Vonage box last week and it came in on this past Thursday (4/27/06). When
This is clearly poor support. To get someone to correct the MAC address in their
UPDATE: Finally got someone who called themselve a Supervisor on the phone
My guess is that the service call center is offshore, and that they have to put requests
I just made several calls (5 or 6) this morning for a total of over two hours on the
888‑250‑1799 Direct to human. This number is from the get human
There are a few good VoIP providers out there who have good customer service. Before
UPDATE: Call them again this morning using the "Get Human" phone number above
I still don't understand how switching a MAC address or other database type changes
Sounds like to me that someone dropped the ball when getting his order ready... (

Klouri posted "OK... Let me try to explain, because it is very simple, but, in the end, I do believe" on 05/01/2006

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