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diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

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Vonage OK... Let me try to explain, because it is very simple, but, in the end, I do believe

OK... Let me try to explain, because it is very simple, but, in the end, I do believe Vonage has the responsibility here. It may a small glitch in their overall system, but a glitch nonetheless that has adversely affected me and has the potential to adversely affect others in similar situations.

The router was due at my home Friday, April 28. It was not delivered because I live in a new subdivision that, apparently, DHL cannot locate on a map. (It is rather large subdivision, of over 500 homes...) DHL did their duty and called the only telephone number they had for me, the one that Vonage supplied on the shipping order, to ask me directions. Because the telephone service was disconnected, they could not reach me for directions.

Vonage states that it lies with my old carrier; they send out the LOA (I authorize my former company to port number to Vonage) and the OLD carrier shuts off service.

I have no problem with this chain of events, or even a longer wait period.

What I have a problem with is Vonage's inability to wait for confirmation of delivery of the adaptor to the customers' home BEFORE sending that LOA to the old carrier. If the adaptor's delivery was tracked and confirmation of same sent to Vonage, the adaptor could be waiting at the customers' home for connection when the old service was shut off, thereby making it the CUSTOMER'S full responsibilty for minimizing the period between disconnect and connect.

Even if it meant waiting a few extra days for Vonage service, at the very least I wouldn't have been without telephone service for the past 4 days.

This is a valid point. Being in a new neighborhood is not an abnormal thing; there is new construction going up all over the country. If a shipper cannot locate an address, and makes an attempt to contact the deliveree but cannot reach them because phone service is disconnected, what are they to do? The ONLY reason DHL was able to reach me today is because I spent 2 hours on the phone with Vonage Saturday and virtually FORCED the representative to transfer my home number to one of my cell phones so I could take my company's calls; I'd already missed over 15 business calls by that point, thereby puttin my job at risk. DHL was able to reach me this morning for directions. Had I not BEGGED the Vonage rep to transfer my home number to my cell, I would still not be getting any calls to my home number, and on top of that, apparently I had been left messages, but am still unable to retrieve those messages because of a block Vonage has on voicemail of some sort...??? I don't even know WHAT that is.

Today I spoke with 3 people and the last person was a "Mary" in New Jersey. I simply asked her to refund my shipping charges and send a letter to me stating the reason for no telephone service that I could fax to my company as the reason for no telepnone service and why I have been unable to work for the past 4 days.
She said "We don't do that" "this is not our problem" and was rude and insensitive. She was the only person I'd spoken to who wasn't sorry for my inconvenience.

At that, I'd simply had enough. I asked for a return shipping label for the adaptor that had finally been delivered just minutes after this phone call commenced, and she said "we don't do that either" that I would be fully responsible for returning the equipment on my own.

I've run a few businesses in the past and done very well. I can safely say with all certainty that THAT is not the way to make friends and influence people when you are trying to build a business.

In the end, it is an unfortunate set of circumstances, but not completely unique and not my fault. I paid the 79.00 for the router, followed the directions and awaited the equipment. I was willing to try this company's service and give them a chance. Now, out of the gate, I have this horrible experience get nothing but people who will offer no consolation? I don't need the aggravation. There are so many other companies with which to do business, it doesn't make sense.

And as I said, I will have no problem going before a few thousand of my peers and telling them of my experience. Word of mouth is powerful stuff; why do we want people to tell others of their great experiences with us and NOT tell a soul about their horrible ones?

Thanks for asking for clarification. I hope this helps. So, in the end, this isn't a technical issue, but a customer support and service issue and I've received NONE.

Read The Full Thread:

Vonage Poor Customer Support..??

I ordered my Vonage box last week and it came in on this past Thursday (4/27/06). When
This is clearly poor support. To get someone to correct the MAC address in their
UPDATE: Finally got someone who called themselve a Supervisor on the phone
My guess is that the service call center is offshore, and that they have to put requests
I just made several calls (5 or 6) this morning for a total of over two hours on the
888‑250‑1799 Direct to human. This number is from the get human
There are a few good VoIP providers out there who have good customer service. Before
UPDATE: Call them again this morning using the "Get Human" phone number above
I still don't understand how switching a MAC address or other database type changes
Sounds like to me that someone dropped the ball when getting his order ready... (

Klouri posted "OK... Let me try to explain, because it is very simple, but, in the end, I do believe" on 05/01/2006

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