Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Howardken Posted:
I'm Vietnamese ,
So happy when a
new member
...

In The Forum:
Vonage UK
Topic:
hello every body
On Nov 01, 2014 at 01:54:01

hamfic Posted:
Retrospectiva
podría tener
recomienda que
previamente fue
demasiado
...

In The Forum:
Vonage UK
Topic:
botas ugg baratas
On Nov 01, 2014 at 01:21:55

jamsessd Posted:
. 'Questo è
che cosa
esattamente era
E' già stato
quasi tutto .
semplice
...

In The Forum:
Vonage UK
Topic:
UGG Stivali
On Oct 31, 2014 at 07:11:31

Rodneyhaw Posted:
Viagra
Ubernacht-Zustellu
ng Viagra Ordnung
In Deutschland
viagra kaufen ohne
...

In The Forum:
Vonage UK
Topic:
Kaufen Viagra Hamburg
On Oct 30, 2014 at 09:00:58

Whitmarsh Posted:
The 'Vonage box'
is a Grandstream
HT-701 ATA. If
you download its
Used Guide, you
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Oct 26, 2014 at 00:04:03

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage OK, It has now been over 3 months since Vonage recieved my LOA and sent it to my carrier.



OK, It has now been over 3 months since Vonage recieved my LOA and sent it to my carrier. After waiting about a month an a half I called and they said that their LNP carrier marked it as complete even though it was not. They guy said that he'd fix the problem and credit my account all of the time past the first 20 business days. I've been requesting updates through email every week but basically get the same "we've sent it to your carrier but haven't recieved an update yet." Now I dont' know if they've messed it up again or that it really is sitting on some tech's desk at Bellsouth. For those that have had problems getting their number transferred, can you give any advice on how to speed up the process. Or at least get it moving at all? I am attaching the responses I have recieved from Vonage to the bottom of this post. These emails are the ones that I've kept, there have been many phone calls and many unanswered voicemails to the LNP group answering machine. It's getting pretty aggravating recieving the same canned repsonses over and over again without any progress.

Any help would be greatly appreciated.

Jesse



April 1st-
(they must be really confused, because they actually gave me a purchase order number then later said nothing was done at all...so did they just make this number up?)

Dear customer,

I am contacting you in regards to your number transfer. At the time
the request to transfer your number was executed with your local
carrier the billing cycle with them should have terminated.
Unfortunately there are times when the order is not fulfilled and the
billing cycle is not terminated. In this circumstance I can retrieve
what is called a PON number (purchase order number). With this number
you can provide it to your previous local carrier's business office. At
that time not only will your billing cease you should also request a
credit for the time you were charged. Please be advised that your
billing should have stopped on {Date} at midnight. The PON for your
transfer is XXX. Please let me know if I can be of further
assistance.

Sincerely,
Vonage LNP Department
numbertransfer@vonage.com

April 5th-

Dear Jesse Shearin,

As stated over the phone, we are currently investigating your issue and
will get back to you as quickly as possible with a resolution. If
anything changes, or if you have any additional questions in the
meantime, please feel free to contact us. Otherwise we will respond as
soon as we can with your resolution.

After reviewing your account, I see that your paperwork was received on
February 03, 2004. It usually takes a minimum of 20 business days from
this date for your number to be transferred, but sometimes can go over
schedule. Please reply to this email after the transfer is complete and
we will be able to give you credit for everyday after the 20th business
day it has taken to port your number. This does not include any credit
already given for transfer delays.

Please let us know if we may be of any further assistance.

Sincerely,

Vonage
LNP Department


April 14th-

Dear Jesse Shearin,

I apologize for any delay in responding to you!

I have just checked our records and your paperwork has been submitted
to the right carrier. We are currently waiting on your transfer date to
be issued. As soon as we receive an update we will contact you
immediately. Thank you for your patience and understanding.

Please let us know if we may be of any further assistance.

Sincerely,

Vonage
LNP Department

April 20th-

Dear Jesse Shearin,

I am contacting you to inform you of your number transfer. I have
checked our spreadsheet and see no mistakes or errors, but I also did
not see a transfer date set yet so I have requested a status from
Vonage's carrier that is handling your request. As soon as we obtain a
finalized transfer date we will contact you immediately. Thank you for
your patience in this matter.

Please let us know if we may be of any further assistance.

Sincerely,

Vonage
LNP Department


April 26th-

Dear Jesse Shearin,

As of April 26, 2004 we have not been updated by the carrier. I have
requested another status from Vonage's carrier that is handling your
request. As soon as we obtain a finalized transfer date we will
contact you immediately. Thank you for your patience in this matter.

Please let us know if we may be of any further assistance.

Sincerely,

Vonage
LNP Department



Read The Full Thread:

Number Transfer Nightmare - Need Advice


Jess, who was (is) your POTS provider? Perhaps a list of good and bad players should
My POTS provider is Bellsouth. I am in South Florida. I have called Bellsouth and
Hi Jesseeu, Vonage uses a 3rd party for Line transfer, I know on the east cost
Jesseeu, If it is Focal try them at :http://www.focal.com/contact/
Hmm, my last email from them was April 19, saying that they received my LOA. Did
Well, I gave Vonage a call again this morning and explained my situation. The guy
I answered my own question re. transfer, this from my dashboard: So now we'll
I have been transfered. Updated Date: Number Transfer Progress History: April
boxxed, what POTS carrier did you move from?

jesseeu posted "OK, It has now been over 3 months since Vonage recieved my LOA and sent it to my carrier." on 05/04/2004

Vonage Service Plans


Vonage VoIP Members
Members List Members
New GeorgeOveR
New Today 13
Yesterday 31
Total 84449

Who Is On Site
Visitors 148
Members 3
Total 151


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.48
Change:   0.00
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 220 Pages In The Last 60 Seconds
The Vonage VoIP Forum