 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage Customer Reviews |
| | |
| |
Vonage OK, I'm confused. When I decided to get Vonage I drove over to the nearest big box
OK, I'm confused. When I decided to get Vonage I drove over to the nearest big box electronics store. Paid $35 for the adapter and the store gave me a refund slip to get my $35 back. Took the adpter home. Opened the box. Connected the adapter. Went to the Vonage site. Registered the adapter. Had a phone number and dial tone. I had a working number in less than 15 minutes from when I opened the box. 24 hours later I decided to add a toll free number. Went on the website. Clicked a few options. Less than 5 minutes I had a working toll free number. Never talked to a single human. So far ZERO issues since installation. When is the next flight to Vegas? I must be the luckiest guy on Earth.
As to the website. I will admit I looked at the Vonage website first and saw the units were available in stores as well as by website order. I checked the website of the two local stores to get availability and price. That is how I knew where to go.
I hate you had all these problems. I hope things work out. But, if you are a big electronics outfit then you should have had an easier time at this than me. Sometimes we take a left turn when we could have taken a right. I do it all the time. Sometimes my turn takes me the wrong way. And then I have to blow some steam, which sounds like what happened here.
I recently got messed up by some purchase I made with a major game distributor. Probably won't go back to them. But I doubt it will hurt there business. Oh well.
Here is what I think you will find in the long run. Voip will be the future. You may not stay with Vonage, but you will find Vonage to be around for quite some time, unless they get bought out as their customer base grows. (Please God, don't let Verizon buy them.) You will eventually go to Voip at your stores because it is the right economic decision or will be within the next five years. I may be wrong, but it is probably better than 50/50 you will be with Vonage. Either way, good luck. On the next store opening just drop by one of the retailers and be up and running in 15 minutes.
My confusion is here. You either had DSL or cable installed to be able to get Voip. When did you order it? If it was DSL, then that is probably where you got the other phones. If it was cable, then why not order the Voip when you ordered the cable? Of course, you may be using T1 or better. But then, you really did have to order in advance.
I wish you the best and I hope your store succeeds! It is always great to hear about a business growing rather than shrinking these days.
Read The Full Thread: Vonage bad start.
• Hello all,
Let me start by telling you that I work for a large electrical supply
• It sounds like it was an honest mistake. If they are willing to refund shipping,
• The reason I waited so long is simple. It was a last minute decision to try this service.
• Understandable...
It was a miscommunication, and it has been taken care of
• Why not buy the adapter at a retail outlet and if you didn't like the service you
• Come on, that's WAY too easy... :wink:
• Well to be honest with you I was not aware of being able to buy vonage adapters at
• It is just faster. If you had to have the adapter ASAP then you could pick one up,
• #1, the adapter is $50. That is more then my business acount, activation, shipping
• Great, now I find out the customer service rep spelled the city name wrong.
galion posted "OK, I'm confused. When I decided to get Vonage I drove over to the nearest big box" on 10/04/2005 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
| | |
| Vonage Stock Price |
|
Value: 1.70
Change:  -0.03
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.34 Seconds and 201 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
Members
New 
New Today 1
Yesterday 3
Total 64292
Who Is On Site
Visitors 119
Members 1
Total 120