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Vonage OK - I'll be as explicit as possible in order to get an answer. I'm getting pretty



OK - I'll be as explicit as possible in order to get an answer. I'm getting pretty ticked. The telephone tech support for Vonage has got to be the absolute worst I've EVER run into.

Firstly, I have NO problem with my network whatsoever prior to the installation of Vonage.

Second, I've done countless restarts at all the correct times and places so I'm not going to list each and every single time as I'm sure you want to spend time with your kids or whatever. Rest assured that restarts are occuring when they need to.

Third, I get one (1) IP address from RoadRunner. I'm not paying for a fixed IP, nor am I going to shell out more funds just to get Vonage it's own direct connection to the internet. So, please don't offer me a solution that requires the purchase of additional equipment or services . I can get everything else I plug into my network to function just fine with what I've got. I don't (nay, CAN'T) use a hub after the cable modem and before the base station to plug the Linksys into (remember - I get 1 address)

My Problem: NO DIALTONE

FYI: The Linksys PAP2 has the following lights lit:
- Power (solid)
- Ethernet (occassional flashing)
- Phone 1 (solid)
- Phone 2 (off, I have no phone 2 provisioned)

Here's hoping that there's someone out here who can help.

My equipment:

- Toshiba Cable Modem, Model PCX2200 w/ RoadRunner
(Ports: Power, Cable, USB, Ethernet)
- Apple AirPort Extreme Base Station, Model A1034
(Ports: Power, USB, Ethernet (LAN), Ethernet (WAN))
- Linksys Phone Adapter, Model PAP2
(Ports: Power, Ethernet, Phone1, Phone2)

My connections (In Order):

- Cable to Cable Modem
- Ethernet from Cable Modem to AirPort Extreme (WAN)
- Ethernet from Cable Modem (LAN) to Linksys
- Phone cord from Linksys to a standard touchtone phone

What I've tried:

- Followed the instructions included with the Linksys
- Followed the troubleshooting included with the Linksys
- Turned off DHCP
- Programmed a physical address (and all other IP config info) via the voice configuration
- Set up port mapping as described in the Linksys manual
- Checked online for any kind of info
- Changed my addressing from 10.0.1.x to 192.168.1.x
- Repeated all of the above using the new addressing both with and without DHCP & Port Mapping for each address scheme

- Called 1VONAGEHELP
- Tried to translate into English whatever the guy on the other end was saying
- Carefully and consisely explained EVERYTHING to him
- Went through most of the same steps again - basically just powering everything off, restarting, turning DHCP back on, etc...
- He told me to call back in 30 minutes if it still wasn't working
- Called back
- REPEATED EVERYTHING AGAIN
- Called back
- REPEATED EVERYTHING AGAIN
- Was told to disconnect my AirPort Base Station and plug the Linksys directly into the cable modem in order to use the phone. Obviously, their tech support doesn't have a clue - disconnect my entire home network just so I can run Vonage? Excuse me?!?

For something that's supposed to be so simple, I can't believe that this has been dragging out for days.

I can't believe that I'm the only person out there with this straightforward setup. Can someone, anyone please point out what I'm missing? PLEASE?

[ADMIN EDIT TITLE - "HELP!" - TOO VAGUE]
(whoops - apologies)



Read The Full Thread:

No dialtone w/ Toshiba PCX2200, AirPort Extreme, & PAP2


Im pretty sure the 2200 only has 1 ethernet port, so how are you hooki ng up both devices?
I assume you mean that the ethernet to the Linksys is from the AirPort. Is the
Just back after resetting everything with the Linksys plugged directly into
My connections (In Order): - Cable to Cable Modem - Ethernet from Cable
In any of the conversations with Vonage CS have you verified that they have the
No, they've never asked for the MAC addr. - go figure... As far as diagnostic
I highly recommend another call to customer service about the MAC id. It is a potential
I already went through the lights with the guys on support. It took 5 minutes just
Some other info (grasping at straws mode): - I am in the process of transferring

karsten posted "OK - I'll be as explicit as possible in order to get an answer. I'm getting pretty" on 04/24/2005

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