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gonzo Posted:
Thanks for the
suggestion. When
this first started
happening months
ago, I sought
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 12, 2015 at 00:27:40

dconnor Posted:
I would suggest
that your router
is having
conflicts, try
updating it.
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 11, 2015 at 23:39:14

dconnor Posted:
Tes...
In The Forum:
Vonage
Topic:
HELP NEWBIE..
On May 11, 2015 at 23:37:30

gonzo Posted:
I have a Vonage
adapter (VDV23-VD)
connected to a
Buffalo
WZR600-DHP. It
used
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On Apr 23, 2015 at 22:33:56

chuchai Posted:
HI CAN SOMEONE
PLEASE ANSWER SOME
OF MY QUESTIONS?
BEFORE I DECIDE
WEATHER TO GET
...

In The Forum:
Vonage
Topic:
HELP NEWBIE..
On Apr 21, 2015 at 01:45:46

kdf55 Posted:
Vonage has added
call blocking.
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 09, 2015 at 09:08:53

aakicee Posted:
why just certain..
?? ____________
___ You can get
score highest
marks
...

In The Forum:
VoIP Feature Wish List
Topic:
Visual voicemail for only specific incoming numbers
On Apr 04, 2015 at 06:52:12

clarcks Posted:
A lot of companies
don't offer it at
all or if they do
it is a premium
service. Why?
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 01, 2015 at 01:12:46

MK_TO Posted:
On the Vonage
Canada web site,
it states that
outbound calls
from my Vonage
home
...

In The Forum:
Vonage Canada
Topic:
Outbound Caller ID
On Mar 27, 2015 at 10:23:31

xfilesera Posted:
Customer Care
yesterday and was
told that the
conference calling
feature is being
...

In The Forum:
VoIP Feature Wish List
Topic:
Do Not Disburb
On Mar 27, 2015 at 07:05:16


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Vonage OK - I'll be as explicit as possible in order to get an answer. I'm getting pretty



OK - I'll be as explicit as possible in order to get an answer. I'm getting pretty ticked. The telephone tech support for Vonage has got to be the absolute worst I've EVER run into.

Firstly, I have NO problem with my network whatsoever prior to the installation of Vonage.

Second, I've done countless restarts at all the correct times and places so I'm not going to list each and every single time as I'm sure you want to spend time with your kids or whatever. Rest assured that restarts are occuring when they need to.

Third, I get one (1) IP address from RoadRunner. I'm not paying for a fixed IP, nor am I going to shell out more funds just to get Vonage it's own direct connection to the internet. So, please don't offer me a solution that requires the purchase of additional equipment or services . I can get everything else I plug into my network to function just fine with what I've got. I don't (nay, CAN'T) use a hub after the cable modem and before the base station to plug the Linksys into (remember - I get 1 address)

My Problem: NO DIALTONE

FYI: The Linksys PAP2 has the following lights lit:
- Power (solid)
- Ethernet (occassional flashing)
- Phone 1 (solid)
- Phone 2 (off, I have no phone 2 provisioned)

Here's hoping that there's someone out here who can help.

My equipment:

- Toshiba Cable Modem, Model PCX2200 w/ RoadRunner
(Ports: Power, Cable, USB, Ethernet)
- Apple AirPort Extreme Base Station, Model A1034
(Ports: Power, USB, Ethernet (LAN), Ethernet (WAN))
- Linksys Phone Adapter, Model PAP2
(Ports: Power, Ethernet, Phone1, Phone2)

My connections (In Order):

- Cable to Cable Modem
- Ethernet from Cable Modem to AirPort Extreme (WAN)
- Ethernet from Cable Modem (LAN) to Linksys
- Phone cord from Linksys to a standard touchtone phone

What I've tried:

- Followed the instructions included with the Linksys
- Followed the troubleshooting included with the Linksys
- Turned off DHCP
- Programmed a physical address (and all other IP config info) via the voice configuration
- Set up port mapping as described in the Linksys manual
- Checked online for any kind of info
- Changed my addressing from 10.0.1.x to 192.168.1.x
- Repeated all of the above using the new addressing both with and without DHCP & Port Mapping for each address scheme

- Called 1VONAGEHELP
- Tried to translate into English whatever the guy on the other end was saying
- Carefully and consisely explained EVERYTHING to him
- Went through most of the same steps again - basically just powering everything off, restarting, turning DHCP back on, etc...
- He told me to call back in 30 minutes if it still wasn't working
- Called back
- REPEATED EVERYTHING AGAIN
- Called back
- REPEATED EVERYTHING AGAIN
- Was told to disconnect my AirPort Base Station and plug the Linksys directly into the cable modem in order to use the phone. Obviously, their tech support doesn't have a clue - disconnect my entire home network just so I can run Vonage? Excuse me?!?

For something that's supposed to be so simple, I can't believe that this has been dragging out for days.

I can't believe that I'm the only person out there with this straightforward setup. Can someone, anyone please point out what I'm missing? PLEASE?

[ADMIN EDIT TITLE - "HELP!" - TOO VAGUE]
(whoops - apologies)



Read The Full Thread:

No dialtone w/ Toshiba PCX2200, AirPort Extreme, & PAP2


Im pretty sure the 2200 only has 1 ethernet port, so how are you hooki ng up both devices?
I assume you mean that the ethernet to the Linksys is from the AirPort. Is the
Just back after resetting everything with the Linksys plugged directly into
My connections (In Order): - Cable to Cable Modem - Ethernet from Cable
In any of the conversations with Vonage CS have you verified that they have the
No, they've never asked for the MAC addr. - go figure... As far as diagnostic
I highly recommend another call to customer service about the MAC id. It is a potential
I already went through the lights with the guys on support. It took 5 minutes just
Some other info (grasping at straws mode): - I am in the process of transferring

karsten posted "OK - I'll be as explicit as possible in order to get an answer. I'm getting pretty" on 04/24/2005

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