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Vonage OK. I decided to test the Vonage 911 this morning. I dialled 911 and guess what,



OK. I decided to test the Vonage 911 this morning. I dialled 911 and guess what, I got a message stating this:

STOP! YOU MUST DIAL 911 FROM ANOTHER TELEPHONE. 911 IS NOT AVAILABLE FROM THIS TELEPHONE LINE...etc etc.

How could this happen? This is a terrible mistake. Yesterday they sent me this email:

We have completed your activation request for 911 Dialing. You may now dial 911 from your Vonage Canada line.

When you dial 911, Vonage Canada will route your call to the nearest Public Service Answering Point (PSAP) responsible for providing emergency response services in your area, or the local police department, based on the following address:

xx Xxxxxxxxxxxxx
Gatineau, QC A1A 1A1

If the address is incorrect, please go to https://secure.vonage.ca/vonageca-web/, and update your address on the Dashboard Features page after you login. No action on your part is necessary if the address above is correct.

IMPORTANT: IF YOU MAKE A CHANGE NOW OR IN THE FUTURE, 911 DIALING WILL BE INACTIVE FOR SEVERAL DAYS UNTIL THE NEW ADDRESS HAS BEEN MAPPED TO YOUR LOCAL EMERGENCY RESPONSE CENTRE OR POLICE DEPARTMENT.

We are happy to provide you with the enhanced safety of 911 Dialing. Thank you for your business.

Email: customercare@vonage.ca
Phone: 1-877-272-0528
Fax: 1-732-333-1353
24 hours a day, 7 days a week

Thank You.

Vonage Canada



Read The Full Thread:

911 is here.


Doesn't really make a difference to me but it seems important to most. Please discuss.
I set it up this morning, got an e-mail sayign it will take a few days before it is
Well, my street doesn't have a "suffix" so I can't activate. Fired them off
I think they may have to change their website a bit for Canada so far as the Street
yeha, they dont 'do much of anythign for French speaking Canadian's.. maybe now
The Vonage Canada site asks not to call 911 until my information has been validated.
i read this: :?
If that is the case, I hope you are not choking on a piece of meat when you call 911.
Because I live in Toronto. It's a fairly large city. I'd rather the call go to the
yeayh, thats what I figure too, there are alot of large cities, with multiple police

DarKev posted "OK. I decided to test the Vonage 911 this morning. I dialled 911 and guess what," on 04/02/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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