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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage OK, I'd thought this delivery issue was fixed, but, yet ANOTHER problem arose

OK, I'd thought this delivery issue was fixed, but, yet ANOTHER problem arose from this experience ...

Hope this reaches someone who's considering Vonage BEFORE they buy into it.

We ordered Vonage over 7 business days ago, and included a request to have our home phone number moved from our current "land line" provider (AT&T) to Vonage. All seemed fine at the time, and we looked forward to the reliable service that so many other friends and family have from Vonage.

Almost immediately after submitting my order it is marked as being "processed". Within 24 hours it is marked as "complete", and I am happily looking forward to saving almost $50/month on our phone bill.

Unfortunately, now 9 days after placing our order, the Vonage equipment has not arrived. In fact, the link to DHL's tracking information comes back "no such package" from DHL!

Worse yet, our land line is now no longer active as Vonage has switched it over to their (currently non-existent) service, so we no longer have 911 service of any sort and are forced to resort to EXPENSIVE cell phone calls to talk to family over long distance.

Sent them two e-mails from their "promise to answer within 24 hours" customer service site. Neither were answered (it's now more than 72 hours later) .

Called Vonage's customer service from work yesterday, and the first time was told "our computers are down, why don't you call back later". No promise of them calling me back or thought of taking a message to look into my problem. The second time I talked to "Chris" who was slightly more helpful. He claimed that Vonage doesn't always post the correct tracking number to their website (!?!?!) but that he could look it up for me. He did, and (surprise, surprise) claimed our equipment would arrive "today or tomorrow". When I asked him if he could give me the tracking number he used to ascertain this fact he informed me that there was no tracking number (!?!?!?!). Of course, this flummoxed me, so I asked how he could guarantee delivery without a tracking number, and the basic response was "Vonage has that ability" but it's too complicated for you to understand. (Incidentally, I have a PhD in Computer Science.)

What I translate this to really mean is "Oops. We didn't ship your product by mistake. We'll overnight it to you to make up for it." To be honest, I'd rather he would have just told me that (although I would have demanded some sort of refund in that case).

By the way, the equipment *STILL* has not arrived two days later.

One more day, and this matter will be handed off to the Better Business Bureau!

So ... everything was working - I was happy. The very next day, I get an e-mail from DHL saying I should expect a package from Vonage. It arrived yesterday, and -surprise, surprise - it's the phone adapter whose delivery was supposed to be cancelled and refunded (the refund had still not posted).

So, I call CS and get "Nicole". She says , "well, this shouldn't have happened, it's all screwed up, and I don't know how to fix it. I'm forwarding you to Account Management". How very helpful. After being on hold for about a minute, "Niel" from account management picks up and asks for my account (phone) number. After I hear him type it in, he promptly hangs up on me, with no explanation as to why. Unbelievable!

And, I call CS again, this time getting "Shaun". Third time seems to have been the charm. He spends over 45 minutes with me getting me a refund (apparently the shift leader tried to refuse me a refund in this case !?!?!). He also gets me a return authorization number for the product that should never have been delivered. Catch is, I have to pay for the return delivery!

Anyway, the refund has "posted" to my Vonage account, although not yet to my credit card account. Time will tell on this one.

I have one nagging concern now, based on the total incompetency of the folks I've encountered at Vonage. I fear that when the extraneous phone adapter whose order should have been cancelled arrives back at Vonage's Edison, NJ headquarters, some numbskull is going to decide that this means my account should be cancelled. Again, time will tell on this one. I'll be sure to post the (hopefully) final results of this one.

In my prior post, I made two points about Vonage "service". I'd like to add a third:

3) when calling customer service, don't expect more than 1/3 of the people to actually help you. In other words, expect to make 3 calls to CS to accomplish even the simplest of tasks.

Ugh. This really had better be good phone service to make up for all the time I've lost this past week, not to mention my frustration level.

Read The Full Thread:

Date of Delivery?

I'm just wondering...I just signed up with Vonage on the 9th, and it posted to my
When it ships it will have a confirmation number, most likely today or tomorrow
Florida, near Pensacola
Well, without doing a zip to zip match up, I would think that you should have your
We ordered ours on the 3rd and we received it the 11th. I would guess yours may take
I was kinda wondering about that, because I have the Linksys 802.11b wireless
I'm in the same boat. I ordered mine on the 9th and it is still showing the order as
yea, my status just changed to "Complete" so I'm guessing I should get in a few days,
Mine is still processing. I ordered in the afternoon of the 9th. How about you?
I ordered on the 9th...I'm wanting to say it was really late at night...that's

henbacker posted "OK, I'd thought this delivery issue was fixed, but, yet ANOTHER problem arose" on 11/11/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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