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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage OK, I'd thought this delivery issue was fixed, but, yet ANOTHER problem arose

OK, I'd thought this delivery issue was fixed, but, yet ANOTHER problem arose from this experience ...

Hope this reaches someone who's considering Vonage BEFORE they buy into it.

We ordered Vonage over 7 business days ago, and included a request to have our home phone number moved from our current "land line" provider (AT&T) to Vonage. All seemed fine at the time, and we looked forward to the reliable service that so many other friends and family have from Vonage.

Almost immediately after submitting my order it is marked as being "processed". Within 24 hours it is marked as "complete", and I am happily looking forward to saving almost $50/month on our phone bill.

Unfortunately, now 9 days after placing our order, the Vonage equipment has not arrived. In fact, the link to DHL's tracking information comes back "no such package" from DHL!

Worse yet, our land line is now no longer active as Vonage has switched it over to their (currently non-existent) service, so we no longer have 911 service of any sort and are forced to resort to EXPENSIVE cell phone calls to talk to family over long distance.

Sent them two e-mails from their "promise to answer within 24 hours" customer service site. Neither were answered (it's now more than 72 hours later) .

Called Vonage's customer service from work yesterday, and the first time was told "our computers are down, why don't you call back later". No promise of them calling me back or thought of taking a message to look into my problem. The second time I talked to "Chris" who was slightly more helpful. He claimed that Vonage doesn't always post the correct tracking number to their website (!?!?!) but that he could look it up for me. He did, and (surprise, surprise) claimed our equipment would arrive "today or tomorrow". When I asked him if he could give me the tracking number he used to ascertain this fact he informed me that there was no tracking number (!?!?!?!). Of course, this flummoxed me, so I asked how he could guarantee delivery without a tracking number, and the basic response was "Vonage has that ability" but it's too complicated for you to understand. (Incidentally, I have a PhD in Computer Science.)

What I translate this to really mean is "Oops. We didn't ship your product by mistake. We'll overnight it to you to make up for it." To be honest, I'd rather he would have just told me that (although I would have demanded some sort of refund in that case).

By the way, the equipment *STILL* has not arrived two days later.

One more day, and this matter will be handed off to the Better Business Bureau!

So ... everything was working - I was happy. The very next day, I get an e-mail from DHL saying I should expect a package from Vonage. It arrived yesterday, and -surprise, surprise - it's the phone adapter whose delivery was supposed to be cancelled and refunded (the refund had still not posted).

So, I call CS and get "Nicole". She says , "well, this shouldn't have happened, it's all screwed up, and I don't know how to fix it. I'm forwarding you to Account Management". How very helpful. After being on hold for about a minute, "Niel" from account management picks up and asks for my account (phone) number. After I hear him type it in, he promptly hangs up on me, with no explanation as to why. Unbelievable!

And, I call CS again, this time getting "Shaun". Third time seems to have been the charm. He spends over 45 minutes with me getting me a refund (apparently the shift leader tried to refuse me a refund in this case !?!?!). He also gets me a return authorization number for the product that should never have been delivered. Catch is, I have to pay for the return delivery!

Anyway, the refund has "posted" to my Vonage account, although not yet to my credit card account. Time will tell on this one.

I have one nagging concern now, based on the total incompetency of the folks I've encountered at Vonage. I fear that when the extraneous phone adapter whose order should have been cancelled arrives back at Vonage's Edison, NJ headquarters, some numbskull is going to decide that this means my account should be cancelled. Again, time will tell on this one. I'll be sure to post the (hopefully) final results of this one.

In my prior post, I made two points about Vonage "service". I'd like to add a third:

3) when calling customer service, don't expect more than 1/3 of the people to actually help you. In other words, expect to make 3 calls to CS to accomplish even the simplest of tasks.

Ugh. This really had better be good phone service to make up for all the time I've lost this past week, not to mention my frustration level.

Read The Full Thread:

Date of Delivery?

I'm just wondering...I just signed up with Vonage on the 9th, and it posted to my
When it ships it will have a confirmation number, most likely today or tomorrow
Florida, near Pensacola
Well, without doing a zip to zip match up, I would think that you should have your
We ordered ours on the 3rd and we received it the 11th. I would guess yours may take
I was kinda wondering about that, because I have the Linksys 802.11b wireless
I'm in the same boat. I ordered mine on the 9th and it is still showing the order as
yea, my status just changed to "Complete" so I'm guessing I should get in a few days,
Mine is still processing. I ordered in the afternoon of the 9th. How about you?
I ordered on the 9th...I'm wanting to say it was really late at night...that's

henbacker posted "OK, I'd thought this delivery issue was fixed, but, yet ANOTHER problem arose" on 11/11/2005

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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