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Vonage Now in my third month of transfer hell, there is no end in sight. MCI neighborhood



Now in my third month of transfer hell, there is no end in sight. MCI neighborhood has been a total nightmare with errors and mismatches and Vonage just as bad with transfer service. Errors in authorization that nobody could see for 2 months in transfer dept and then finally somebody else finds it. Nobody seems to know anything and Vonage just keeps saying we are creating another "ticket" and "escalating" it. Right! One more ticket. Today I threatened to cancel my account unless somebody who knows how to think can deal with my issue. I am also convinced MCI is at fault for a lot of this, and they are totally useless having made so many mistakes with my account in the past year that I cannot even attempt to write about it or I will get angina and my blood pressure goes sky high. MCI among other things canceled by MISTAKE my main phone number - and then said they cannot do anything about it. Finally, after screaming at them, they got somebody to fix it, but would not issue a credit, even after I lost over a week of phone calls (business and personal) and suffered total embarrasment. This is only the last of a long list of screwups, for which they refuse to offer a reasonable credit. I hope Vonage is better, but so far not seeing it.

PS, Today, I actually got to a department called "account management" at Vonage and they were definitely capable of thinking and did give me a credit for one month. They said MCI and some carriers will do anything they can to delay transfers (within legal limits I suspect), for what it is worth. I've now gotten two free months from Vonage for my problems, so if you complain enought and threaten to cancel immediately, they may issue you a credit - after all they are charging you for a number they don't actually have yet so that makes it somewhat dubious to begin with.



Read The Full Thread:

MCI says my number CAN''T be switched?


I'm so confused...after moving house in November, we started the number transfer
I just ported out of MCI myself 3 days ago. It was done in record speed and with no
I'm with MCI. Submitted the port request in May. It's now 7/25 and I'm still waiting!
I posted this message in another thread, but may be applicable to you: "I started
I'm in Texas, and my number was originally from SBC. I switched to MCI a long time
http://www.fcc.gov/cgb/complaints.html
wow, talking about digging up an old thread. I am on MCI. Just called MCI and
A couple of things... - Vonage is great, now that I cut over - MCI actually

Frknpissed posted "Now in my third month of transfer hell, there is no end in sight. MCI neighborhood" on 10/31/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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