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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Nothing works without the commitment to customer service. Allow me to explain: 1.



Nothing works without the commitment to customer service. Allow me to explain:

1. Verizon released the number on 7/14. Since then, I have had no incoming service.

2. Vonage told me on the 7/14 "wait 24 hours before you open a case with us". I did wait 24 hours.

3. I opened a case on 7/15. I was told wait 24 hours. I did wait.

4. I called on 7/16. Was told that Verizon has not released the number. I called Verizon. Their records showed that the number was transferred on the 14th. Who is right, Vonage or Verizon ???

6. I called Vonage back. I was told by e-mail, and by other customer care reps, on the phone to wait. I waited another 24 hours.

7. Today, the port is still incomplete. I was told today that XO has not released the number to you. I called XO just now. THEIR RECORDS SAY THAT THEY SUCCESSFULLY GOT THE NUMBER FROM VERIZON ON THE 14TH. Vonage HAS IT!!!!!!! So who is right this time? Vonage or XO?

Also, Vonage customer care rep told me that Vonage number transfer people do not work on Sundays!!! THAT IS CUSTOMER SERVICE???? If you are running a phone company, staff it like a phone company!!!!!!!

PEOPLE MAKE CALLS ON SUNDAY. Vonage SHOULD HAVE COVERAGE ON SUNDAY.

To summarize, I have been waiting since 7/14 to get incoming calls. Vonage's answer has been "wait 24 hours". Vonage blamed Verizon and then Vonage blamed XO. Both those companies swear up and down that Vonage has had the number since 7/14.

WHERE IS MY NUMBER AND EXACTLY WHEN WILL I GET INCOMING SERVICE???? Don't insult me by saying that you will "notify me when the issue is resolved". Tell me that Vonage takes pride in serving their customers and that my issue will be resolved by a fixed time. No 24 hours crap. Just commit to a reasonable time and resolve it by that time.

GET ME MY INCOMING CALLS. IS THAT TOO MUCH TO ASK FROM A PHONE COMPANY?

An extremely annoyed customer.



Read The Full Thread:

How would you like to be without incoming service for 3days!


It sucks when people call your number an get dead air. I stated the number transfer
I think I'm in the same boat. Been waiting for the port since May 26. I haven't made

shamsi posted "Nothing works without the commitment to customer service. Allow me to explain: 1." on 07/17/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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