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Vonage Not trying to steal the thread here, but am posting this to help others that may
Not trying to steal the thread here, but am posting this to help others that may have problems with installation.
Got all my gear together - ethernet adaptor for the PC, D-Link DSL-300T ADSL modem and Linksys RT31P2 router. Set it up so that the router was not part of the network, (ie just Pc to modem to phone line), put the modem into PPPoE mode and supplied it with the ISP username and password to check I could access the internet and was grinning from ear to ear everything worked virtually out of the box - until I put the router into the network. Then there was no internet connectivity whatsoever.
After running the basic setup and the advanced setup and trying the most obvious changes, carefully noting what I had changed and checking all the FAQs on the Vonage site I finally rang Vonage tech support who took me through the usual configurations and checks, DHCP/PPPoE, ipconfig release/renew, ping this, ping that, power down/power up, reset both modem and router for about 90 minutes before they told me it was a defective router and they would ship me another.
And I would have to pay the return shipping for the "defective" one!!
Except it wasn't a defective router at all. After talking to my son who has a home network, works in IP and is consequently a damn sight more IP savvy than I am, he told me to put the DCT-300T into bridge mode and the router into PPPoE with the username and password needed to log into my ISP account on the router - now that I understand. And hey - it worked!
OK, I bought into a technology I know something about - but not a lot - and I share some of the responsibility for learning and understanding what I am doing. But hey Vonage Tech Support - why didn't you think of trying what my son suggested - you are the paid professionals here - especially as I asked what was the point of having PPPoE on both router and the ADSL modem. If I had not had recourse to my son's knowledge I would have got another router in a couple of days which would have behaved exactly the same.
The moral of the story is simple. Get the help of someone who knows about IP, modems and routers and bypass Vonage Tech Support. You will get up and running much more quickly.
~voipduffer
Read The Full Thread: Problems with RT31P2 router
• Greetings,
A few days ago I received my RT31P2 router from Vonage. After a
• Well I just got off the phone with Vonage for the THIRD time. I told them what the
• You say that you've tried several configurations, but have you tried a "bare bones"
• Steve48,
Thanks for the reply. I was pretty sure that I had already tried the
• What is happening is the router is successfully downloading the firmware but
voipduffer posted "Not trying to steal the thread here, but am posting this to help others that may" on 12/20/2005 |
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