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jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03


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Vonage Not trying to steal the thread here, but am posting this to help others that may



Not trying to steal the thread here, but am posting this to help others that may have problems with installation.

Got all my gear together - ethernet adaptor for the PC, D-Link DSL-300T ADSL modem and Linksys RT31P2 router. Set it up so that the router was not part of the network, (ie just Pc to modem to phone line), put the modem into PPPoE mode and supplied it with the ISP username and password to check I could access the internet and was grinning from ear to ear everything worked virtually out of the box - until I put the router into the network. Then there was no internet connectivity whatsoever.

After running the basic setup and the advanced setup and trying the most obvious changes, carefully noting what I had changed and checking all the FAQs on the Vonage site I finally rang Vonage tech support who took me through the usual configurations and checks, DHCP/PPPoE, ipconfig release/renew, ping this, ping that, power down/power up, reset both modem and router for about 90 minutes before they told me it was a defective router and they would ship me another.

And I would have to pay the return shipping for the "defective" one!!

Except it wasn't a defective router at all. After talking to my son who has a home network, works in IP and is consequently a damn sight more IP savvy than I am, he told me to put the DCT-300T into bridge mode and the router into PPPoE with the username and password needed to log into my ISP account on the router - now that I understand. And hey - it worked!

OK, I bought into a technology I know something about - but not a lot - and I share some of the responsibility for learning and understanding what I am doing. But hey Vonage Tech Support - why didn't you think of trying what my son suggested - you are the paid professionals here - especially as I asked what was the point of having PPPoE on both router and the ADSL modem. If I had not had recourse to my son's knowledge I would have got another router in a couple of days which would have behaved exactly the same.

The moral of the story is simple. Get the help of someone who knows about IP, modems and routers and bypass Vonage Tech Support. You will get up and running much more quickly.

~voipduffer



Read The Full Thread:

Problems with RT31P2 router


Greetings, A few days ago I received my RT31P2 router from Vonage. After a
Well I just got off the phone with Vonage for the THIRD time. I told them what the
You say that you've tried several configurations, but have you tried a "bare bones"
Steve48, Thanks for the reply. I was pretty sure that I had already tried the
What is happening is the router is successfully downloading the firmware but

voipduffer posted "Not trying to steal the thread here, but am posting this to help others that may" on 12/20/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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