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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Not trying to steal the thread here, but am posting this to help others that may



Not trying to steal the thread here, but am posting this to help others that may have problems with installation.

Got all my gear together - ethernet adaptor for the PC, D-Link DSL-300T ADSL modem and Linksys RT31P2 router. Set it up so that the router was not part of the network, (ie just Pc to modem to phone line), put the modem into PPPoE mode and supplied it with the ISP username and password to check I could access the internet and was grinning from ear to ear everything worked virtually out of the box - until I put the router into the network. Then there was no internet connectivity whatsoever.

After running the basic setup and the advanced setup and trying the most obvious changes, carefully noting what I had changed and checking all the FAQs on the Vonage site I finally rang Vonage tech support who took me through the usual configurations and checks, DHCP/PPPoE, ipconfig release/renew, ping this, ping that, power down/power up, reset both modem and router for about 90 minutes before they told me it was a defective router and they would ship me another.

And I would have to pay the return shipping for the "defective" one!!

Except it wasn't a defective router at all. After talking to my son who has a home network, works in IP and is consequently a damn sight more IP savvy than I am, he told me to put the DCT-300T into bridge mode and the router into PPPoE with the username and password needed to log into my ISP account on the router - now that I understand. And hey - it worked!

OK, I bought into a technology I know something about - but not a lot - and I share some of the responsibility for learning and understanding what I am doing. But hey Vonage Tech Support - why didn't you think of trying what my son suggested - you are the paid professionals here - especially as I asked what was the point of having PPPoE on both router and the ADSL modem. If I had not had recourse to my son's knowledge I would have got another router in a couple of days which would have behaved exactly the same.

The moral of the story is simple. Get the help of someone who knows about IP, modems and routers and bypass Vonage Tech Support. You will get up and running much more quickly.

~voipduffer



Read The Full Thread:

Problems with RT31P2 router


Greetings, A few days ago I received my RT31P2 router from Vonage. After a
Well I just got off the phone with Vonage for the THIRD time. I told them what the
You say that you've tried several configurations, but have you tried a "bare bones"
Steve48, Thanks for the reply. I was pretty sure that I had already tried the
What is happening is the router is successfully downloading the firmware but

voipduffer posted "Not trying to steal the thread here, but am posting this to help others that may" on 12/20/2005

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