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Vonage Not sure what the problem is, but I think it has to do with Comcast. Here's the situation.
Not sure what the problem is, but I think it has to do with Comcast. Here's the situation. I live in Houston, and used TimeWarner's RoadRunner service for about 4 years without problem. I used Vonage on that service for at least a year without any problems. Never had issues where the lights wouldn't come on on my Voip router.
Then Comcast took over the service from roadrunner in houston about six months ago (I'm not sure on the time frame but it's been longer than 3 months). Ever since, I've had nothing but trouble staying connected to Vonage. The lights don't like to come on on my Vonage router.
Here's my network setup:
Comcast modem -> Linksys Home Router (4-port wired router) -> Linksys Voip Router (4-port wired router + 2 phone ports) -> phone.
The Linksys Voip Router is what I got when I purchased Vonage a few years back, it came in the kit. I don't have the model number on me right now but I can check for it later if it's needed. The point is, when I had RoadRunner, this setup worked just fine.
Now, ever since Comcast has taken over, I've been able to get a connection for about a week and then it's out for a day or two, then a week again then it's out for a day or two. When I talk about lights on the Voip router, I mean the blue lights, there are three - one for power, one for the network connection back to my other router, and one for the phone. The only light that won't come on is the one for the phone. I thought maybe I had a bad phone or a bad phone cable, so I bought a new phone and cable, and tried both of those, and they still won't work.
So now, I'm on my longest outage to date. I haven't had service since about December 21st. I haven't really dealt with it because I've got a cell phone and so does my wife, but I'd really like to get this fixed once and for all. If that means canceling my Vonage service, then that's what I'll do.
What would you guys suggest?
Read The Full Thread: Unable to get a dial tone or connection to vonage, need help
• I am assuming you just connected the routers when you first used them with Road
• I have modified the configuration on the Linksys home router, but not the VoIP
wcselby posted "Not sure what the problem is, but I think it has to do with Comcast. Here's the situation." on 01/08/2008 |
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