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Vonage Not sure what the problem is, but I think it has to do with Comcast. Here's the situation.



Not sure what the problem is, but I think it has to do with Comcast. Here's the situation. I live in Houston, and used TimeWarner's RoadRunner service for about 4 years without problem. I used Vonage on that service for at least a year without any problems. Never had issues where the lights wouldn't come on on my Voip router.

Then Comcast took over the service from roadrunner in houston about six months ago (I'm not sure on the time frame but it's been longer than 3 months). Ever since, I've had nothing but trouble staying connected to Vonage. The lights don't like to come on on my Vonage router.

Here's my network setup:

Comcast modem -> Linksys Home Router (4-port wired router) -> Linksys Voip Router (4-port wired router + 2 phone ports) -> phone.

The Linksys Voip Router is what I got when I purchased Vonage a few years back, it came in the kit. I don't have the model number on me right now but I can check for it later if it's needed. The point is, when I had RoadRunner, this setup worked just fine.

Now, ever since Comcast has taken over, I've been able to get a connection for about a week and then it's out for a day or two, then a week again then it's out for a day or two. When I talk about lights on the Voip router, I mean the blue lights, there are three - one for power, one for the network connection back to my other router, and one for the phone. The only light that won't come on is the one for the phone. I thought maybe I had a bad phone or a bad phone cable, so I bought a new phone and cable, and tried both of those, and they still won't work.

So now, I'm on my longest outage to date. I haven't had service since about December 21st. I haven't really dealt with it because I've got a cell phone and so does my wife, but I'd really like to get this fixed once and for all. If that means canceling my Vonage service, then that's what I'll do.

What would you guys suggest?



Read The Full Thread:

Unable to get a dial tone or connection to vonage, need help


I am assuming you just connected the routers when you first used them with Road
I have modified the configuration on the Linksys home router, but not the VoIP

wcselby posted "Not sure what the problem is, but I think it has to do with Comcast. Here's the situation." on 01/08/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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