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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Not sure what I should do here... We just bought a house, and decided to do the



Not sure what I should do here...

We just bought a house, and decided to do the Vonage/Comcast thing. Because I did not feel comfortable about disconnecting telco myself, I hired a telephone technician ($80 total charge) to come out and do it and verify there is no voltage on the wiring inside the house. In addition to unplugging the RJ11-looking plugs inside the NIU, he took all the wiring off the screw terminals and clipped off the copper ends. I asked him if all he had to do is unplug the RJ11's and he said yes, which made me wonder why he took all the wiring off in the first place. Then I said if the Vonage thing does not work out, I'd like to hook up telco myself and asked what I should do. He then took 2 wires (blue with white stripe, and white with blue stripe-I'm guessing these are from the wiring inside the house) and hooked those back up on the screw terminals.

Here's the kicker... After he left, he called me at work and said that he was thinking about my situation a bit more (obviously he has no experience with this or Voip) and he thought that the 2 wires that he hooked back up should be spliced together, to "complete the loop". I told him to go and make the change, but overnight I talked to several of my coworkers and they said that this is not the right thing to do. I tried to call him the next morning, but he had already went to my house and spliced them together.

My question is: Does this telephone tecnician know what he is doing? Is splicing these 2 wires together the right thing to do, and will it damage my router and phone equipment? Do you think I should call the owner and complain? If I complain, they'll ask me what they can do to remedy the situation, and I'm not sure if I want this guy coming out yet another time...who knows what he'll do.

I don't even feel comfortable hooking anything into my RJ11 jacks inside the house now, so I think we're going to go with the VTech 5.8MHz wireless phone station.

Luckily, before he came out, I took several high-quality digital pictures of the wiring inside the NIU, so I think I could probably (with the help of some coworkers) put the wiring back the way it was, but leave the RJ11's unplugged.

Any words of wisdom would be greatly appreciated!

Thanks!



Read The Full Thread:

Telephone technician woes - advice needed!


I would personally, put things together again. (disconnect any VoIP hardware)

Freelancer posted "Not sure what I should do here... We just bought a house, and decided to do the" on 04/30/2005

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