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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Not 5 phones, devices adding up to 5 REN (you can find the REN on the back of any phone).

Not 5 phones, devices adding up to 5 REN (you can find the REN on the back of any phone). This includes answering machines and Caller ID units too. Your average phone requires 1REN, but some are more.

Also, you could take it a little less personally when customers are stressed out about dealing with customer care, especially here. The public forums for anything are always going to be a b itching session. Customers can't possibly be expected to know about internal IT issues, and the ones who wind up here are the ones who at least have the motivation to go seeking answers for themselves, not the customers who need their hands held through the simple processes because they were too lazy to read the book, so cut them some slack. Also, its spelled "Queue."

That being said:

First, it wasn't the move that affected the return of adapters, it was adapters being sent to the wrong place, either by customers assuming that they should send adapters to one of the corporate addresses, or because of Care Agents telling them to, but if you send your adapter to anywhere other than DHL in Ohio, its going to delay the return process, and forget credit if you return it without an authorization number.

Second, if we can track it to one of our locations, we have no problem crediting if crediting is due if the device hasn't been checked in yet, however we need to wait 1 week from the date that we receive it, because credit is issued by an automated system on returns, and we are trying to avoid double crediting.

Third, the queues peak between 1030 AM and 3 (or so) PM (EST). if you don't want to be on hold, don't call between those hours. The care staff is all there now, however there may or may not still be equipment issues due to setup. We do get dropped calls and phone system crashes on a regular basis, so please be patient, its not the fault of the Agent on the other end of the phone.

Last, we're well aware of the spread of misinformation here on the forum and are warned about it, there's really not much we can do.

Read The Full Thread:

I can not get Vonage to fix my dial tone.....

I have not had Vonage service in my house since Friday morning (Day 4 now). I have
Start off with you location, ISP, speeds etc...
I definatley agree that the customer care at vonage can use some improvement,
The problem is not the ISP, I have internet connection. I have talked to a few individuals
Shipping difficulties, yes..but - NOPE, no ISP problems here!
Amazing I just received an email from Vonage stating they are looking into an issue
That was a lot of info. You know i can use my internet connection when its running
I apreciate your help and I will check into the website to work on the ISP issue.
Sorry, VOIP doesn't work that way. There are certain parameters that need to be
Call CS and get into the Service (Tech Support) Queue. they can adjust your router

Datahazard posted "Not 5 phones, devices adding up to 5 REN (you can find the REN on the back of any phone)." on 01/02/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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