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Vonage Not 5 phones, devices adding up to 5 REN (you can find the REN on the back of any phone).
Not 5 phones, devices adding up to 5 REN (you can find the REN on the back of any phone). This includes answering machines and Caller ID units too. Your average phone requires 1REN, but some are more.
Also, you could take it a little less personally when customers are stressed out about dealing with customer care, especially here. The public forums for anything are always going to be a b itching session. Customers can't possibly be expected to know about internal IT issues, and the ones who wind up here are the ones who at least have the motivation to go seeking answers for themselves, not the customers who need their hands held through the simple processes because they were too lazy to read the book, so cut them some slack. Also, its spelled "Queue."
That being said:
First, it wasn't the move that affected the return of adapters, it was adapters being sent to the wrong place, either by customers assuming that they should send adapters to one of the corporate addresses, or because of Care Agents telling them to, but if you send your adapter to anywhere other than DHL in Ohio, its going to delay the return process, and forget credit if you return it without an authorization number.
Second, if we can track it to one of our locations, we have no problem crediting if crediting is due if the device hasn't been checked in yet, however we need to wait 1 week from the date that we receive it, because credit is issued by an automated system on returns, and we are trying to avoid double crediting.
Third, the queues peak between 1030 AM and 3 (or so) PM (EST). if you don't want to be on hold, don't call between those hours. The care staff is all there now, however there may or may not still be equipment issues due to setup. We do get dropped calls and phone system crashes on a regular basis, so please be patient, its not the fault of the Agent on the other end of the phone.
Last, we're well aware of the spread of misinformation here on the forum and are warned about it, there's really not much we can do.
Read The Full Thread: I can not get Vonage to fix my dial tone.....
• I have not had Vonage service in my house since Friday morning (Day 4 now). I have
• Start off with you location, ISP, speeds etc...
• I definatley agree that the customer care at vonage can use some improvement,
• The problem is not the ISP, I have internet connection. I have talked to a few individuals
• Shipping difficulties, yes..but -
NOPE, no ISP problems here!
http://www.dslreports.com
• Amazing I just received an email from Vonage stating they are looking into an issue
• That was a lot of info. You know i can use my internet connection when its running
• I apreciate your help and I will check into the website to work on the ISP issue.
• Sorry, VOIP doesn't work that way. There are certain parameters that need to be
• Call CS and get into the Service (Tech Support) Queue.
they can adjust your router
Datahazard posted "Not 5 phones, devices adding up to 5 REN (you can find the REN on the back of any phone)." on 01/02/2006 |
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