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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Not 5 phones, devices adding up to 5 REN (you can find the REN on the back of any phone).






Not 5 phones, devices adding up to 5 REN (you can find the REN on the back of any phone). This includes answering machines and Caller ID units too. Your average phone requires 1REN, but some are more.



Also, you could take it a little less personally when customers are stressed out about dealing with customer care, especially here. The public forums for anything are always going to be a b itching session. Customers can't possibly be expected to know about internal IT issues, and the ones who wind up here are the ones who at least have the motivation to go seeking answers for themselves, not the customers who need their hands held through the simple processes because they were too lazy to read the book, so cut them some slack. Also, its spelled "Queue."

That being said:


First, it wasn't the move that affected the return of adapters, it was adapters being sent to the wrong place, either by customers assuming that they should send adapters to one of the corporate addresses, or because of Care Agents telling them to, but if you send your adapter to anywhere other than DHL in Ohio, its going to delay the return process, and forget credit if you return it without an authorization number.

Second, if we can track it to one of our locations, we have no problem crediting if crediting is due if the device hasn't been checked in yet, however we need to wait 1 week from the date that we receive it, because credit is issued by an automated system on returns, and we are trying to avoid double crediting.

Third, the queues peak between 1030 AM and 3 (or so) PM (EST). if you don't want to be on hold, don't call between those hours. The care staff is all there now, however there may or may not still be equipment issues due to setup. We do get dropped calls and phone system crashes on a regular basis, so please be patient, its not the fault of the Agent on the other end of the phone.

Last, we're well aware of the spread of misinformation here on the forum and are warned about it, there's really not much we can do.



Read The Full Thread:

I can not get Vonage to fix my dial tone.....


I have not had Vonage service in my house since Friday morning (Day 4 now). I have
Start off with you location, ISP, speeds etc...
I definatley agree that the customer care at vonage can use some improvement,
The problem is not the ISP, I have internet connection. I have talked to a few individuals
Shipping difficulties, yes..but - NOPE, no ISP problems here! http://www.dslreports.com
Amazing I just received an email from Vonage stating they are looking into an issue
That was a lot of info. You know i can use my internet connection when its running
I apreciate your help and I will check into the website to work on the ISP issue.
Sorry, VOIP doesn't work that way. There are certain parameters that need to be
Call CS and get into the Service (Tech Support) Queue. they can adjust your router

Datahazard posted "Not 5 phones, devices adding up to 5 REN (you can find the REN on the back of any phone)." on 01/02/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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