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Vonage No, the TOS does not give them liberty to intentionally mis-route calls, but it
No, the TOS does not give them liberty to intentionally mis-route calls, but it does address the issue. You'll note that Vonage clearly states they rely on a third party to setup and route these calls, and that they cannot be held liablie unless gross negligence, recklessness, or intentional misconduct is shown.
So the easy answer is, whenever you activate 911, test it. Not next week, not next month, not when Uncle Fred collapses from a heart attack, but as soon as you get the email from Vonage saying it's active. First thing I did when I got the activation confirmation was dial 911. I told the operator answering that this was not an emergency call, that I was testing 911 service that was setup on a new voice over IP line, then proceeded to ask what department I got and what their hours of operation were. In less than 60 seconds, I verified 911 was correctly routed, that it went to local fire rescue (fire, paramedics/ambulance), that they had the ability to forward my call to law enforcement, and that they answer 24x7.
Ummmm..... you're overlooking one key issue. Laws already on the books say I have the right to take my number with me. I exercised that right, using specific channels established by law, for the explicit purpose of utility disputes, to force the carrier to do what it was legally obligated to do. Through taxes and mandatory surcharges levied against my phone bill, I HAD ALREADY PRE-PAID FOR THAT SERVICE many times over, over the course of decades of phone service. So I used what I paid for.
HOWEVER(!!!), if there was no such number portability law, I would NOT have complained because there would have been no legal foundation for doing so. I would have either accepted a new number, or put Vonage back on the shelf. I would not have screamed and complained because my number was not portable.
My sister is in an area of non-portability. She wants Vonage, but knows she will give up her local number unless she keeps POTS. So guess what? She has elected not to buy Vonage right now.... and no, she is not complaining. She's not even upset- just a little disappointed- but who ever said life was fair?
I understand your desire to have such 911 regulation, but unlike number portability, there is no 911 law in place to address this specific issue. Therefore, please stop complaining that Voip does not offer (what you consider to be) an adequate 911 facility.
If you don't like the game, don't play.
I do? I think you have me confused with the great and mighty reebok.
Sigh.... okay, here it is one more time. I used it because that was the remedy established by law. HOWEVER(!!) if no such remedy existed, I would have accepted that fact and moved on with my life. If no such portability laws existed, I would NOT have been here in this wonderful forum complaining that I could not move my number.
But that is exactly what you're doing with 911 service. Vonage spells out very clearly what you will (and will not) get. You were the one who failed to read the full TOS, even though it's available and accessible from just about every page on the website. Now you're here complaining about what you got. Sorry, I see your point and share your desire for better 911, but in the context of you getting an unexpected, unpleasant "surprise", I have no sympathy.
Negative. I care about 911 service. I WANT E-911 and am looking forward to it. But I knew what Vonage offered before I signed up (because I read the TOS before making the committment) and was willing to accept it.
If you search my other posts, you'll see I'm a big advocate of E-911. But I also said I find the current 911 alternative acceptable. Not great, but acceptable.
If you don't like it, don't play. You can't be an early adopter of emerging technology and expect it to have everything that the mature, 100 year old, public switched telephone network offers.
Read The Full Thread: Yesterday the FCC Commissioner said this...
• Maybe we'll get 911 by law soon....
"Fourth, we have a real challenge with
• Maybe the FCC will start charging us 911 fees via our monthly Vonage bills...
• Would be fine by me.... 911 is well worth it, especially if you have kids.
• Agreed. As long as dialing 9-1-1 works I wouldn't mind paying the same fee as I paid
• I also agree. That was one of the biggest concerns for my family.
• I tested my 911 service about a two weeks ago just to satisfy my curiosity after
• Yeah, the problem is that VOIP users shouldn't be getting charged the fee in the
• I would pay a fee for 911 service too.
Maybe the VoIP services could somehow require
• How is the e911 working in Rhode Island?? Is that system really working?
Since
• I disagree. It's just one more thing for the government to meddle with. I didn't
rebus posted "No, the TOS does not give them liberty to intentionally mis-route calls, but it" on 03/04/2005 |
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