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Vonage No sweat. What I meant was pretty much what you said- that anytime a service problem
No sweat. What I meant was pretty much what you said- that anytime a service problem occurs, we get a flood of newbies, they post a bunch of Vonage hate messages then poof, they're gone.
I don't like outages. My wife doesn't like outages. Nobody reading this forum likes outages, unless they're a competitor lurking to stir up trouble in the midst of discontent. But we regulars understand this is, comparatively speaking, a brand new technology and it is going go have its bumps, bruises, and stinky, wet, poopy diapers. The PSTN is over 100 years old, and when it came into existence, it was FAR from perfect- downright horrible- as were horseless carriages we now call automobiles, rocket ships, and even open heart surgery. Cars break down, rockets explode on the launch pad, and people die on the operating table.
So does that mean we shouldn't use new technology? Well for some who don't have the stomach (or the patience) to ride it out, the answer is yes. Leave it alone. Come back in a year or two when some of the kinks have been worked out.
The rest of us "regulars" enjoy being pioneers, and are willing to cut Vonage some slack- although that doesn't mean we won't complain about non-responsive customer support. (We tend to be more forgiving of technical problems, and less forgiving of clueless support reps after waiting an hour on hold to speak with them.) Vonage is not perfect, and they are going to make mistakes, goofs, and occasionally, monumental screw-ups of gargantuan proportions. I know today's meltdown is not the last. And very soon, we'll probably all be right back here re-hashing the same discontent after another system-wide outage.
But I (and many here) are willing to look past that. I get a great sense of satisfaction every time I call my mother and sister 3 states away, and don't pay a cent in long distance. I love to beat the system and thumb my nose at The Establishment. It felt good to slam my wallet shut on Verizon's fingers. And I get a kick out of watching the expression on the faces of friends when I tell them our telephone uses the internet instead of a phone company. They don't have a clue how it works, but they think it's waaaay cool.
That's what I meant... and as a fellow regular around this forum, I know you understand.
Read The Full Thread: Network Globally down?
• Anyone know the scoop?
• what the hell?!?! second time in two days?! everyone I helped get signed on to vonage
• That is what it looks like. I have three lines, all down. My customers are down,
• Having the same problem here in NY! Yesterday is was down around the same time.
• Same here
• It's up here now (PA). Just curious if maybe it was network upgrades for the 911
• I've only been w/Vonage for about a month and yes it seems to be down again. Very
• How about this:
Call your Vonage number. Get busy signal. Hang up.
A second
• You would imagine they would their support number not on their phone system so
• Dead here in Central NJ. RT31P2 Status shows "Can't connect to login server".
rebus posted "No sweat. What I meant was pretty much what you said- that anytime a service problem" on 03/04/2005 |
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